File History Not Backing Up OneDrive Local Files

Anonymous
2017-10-22T21:25:23+00:00

Running 16299.19 on new Surface Pro. I have about 15GB of OneDrive files synched to my local HDD. I have unchecked the "files on demand" button so that files are actually synched locally; however, when File History runs, it does not include those files in the backup. I have added my OneDrive folder to my Documents library, and I have included the OneDrive directory in the included folders through Windows settings. When I make changes to OneDrive files, they seem to be backed up incrementally; however, it is not making an initial backup, so there is no way I could do a complete restore if something happened to all of my OneDrive files.

I have tried disconnecting my OneDrive account, deleting all local OneDrive files, turning off file history, deleting file history files and setup files, reconnecting OneDrive, and turning File History back on. I have also tried turning on File History before re-connecting my OneDrive account.

Windows for home | Windows 10 | Files, folders, and storage

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Anonymous
2017-11-09T17:21:28+00:00

I have copied the email they sent me below.  I was able to see the green check marks and having reset OneDrive it didn't restart so I had to run the final task.  Then all was and still is well.

  • Are you able to see the green check marks on all the files/folders in OneDrive folder of file explorer?

Try resetting your OneDrive in windows 10 computer:-

  • Press the Windows key + R.
  • In the Run window, enter: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
  • Click OK.
  • Make sure the OneDrive icon in the notification area of the taskbar disappears and then re-appears after a minute or two. Here’s how to check: Right-click the white OneDrive cloud icon in the notification area, at the far right of the taskbar.

(You might need to click the Show hidden icons arrow next to the notification area to see the

OneDrive icon.)

  • If the OneDrive icon doesn’t re-appear after a few minutes, open the Run window again and enter: %localappdata%\Microsoft\OneDrive\onedrive.exe

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  1. Anonymous
    2017-11-03T08:26:04+00:00

    In addition to the resolution, we suggest that you run the System File Checker (SFC) tool to scan and correct if there’s a possible integrity violation on the system. To do this, you may follow the steps provided on this link. Once you’re on the page, you may expand the Windows 10, Windows 7, or Windows Vista option under the Run the System File Checker tool (SFC.exe) section, and then proceed with the steps to complete the process. After completing the steps, you may check if the issue persists.

    Let us know if the tool resolves your concern.

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  2. Anonymous
    2017-10-30T13:08:24+00:00

    Hi Joseph,

    I would like to say thank you for coming back on this.

    I can confirm that I am not experiencing any sych issues with my OneDrive client on my Windows 10 laptop.  The OneDrive client is reporting that everything is 'up to date' and there is no errors logged anywhere.

    As I have said above, the issue has only started following the upgrade of the operating system to the Fall Creators Update (FCU) on the 20th of October.

    I should be able to have the File History component backup the local versions of files that are downloaded to the hard drive within my Windows 10 machine.  It was doing this prior to the upgrade to the FCU.

    I have no issues with the OneDrive client.

    Can I please ask you look at this and let me know what has changed?

    Many thanks in advance,

    Kind regards,

    Neil

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  3. Anonymous
    2017-10-30T11:15:31+00:00

    Hi Neil,

    The issue that you’ve encountered regarding OneDrive on your Windows 10 computer may be caused by some files or components that are broken or missing on the system or the program is not syncing properly. To sort out your concern, we suggest that you follow the steps provided in this article on how to fix OneDrive sync problems. Once you’re on the page, you may expand the Windows option, and then proceed with the steps to complete the process. After completing the steps, you may check if the issue persists.

    Keep us updated about your concern for additional assistance.

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  4. Anonymous
    2017-10-29T20:49:26+00:00

    Hi John,

    I have exactly the same issue with File History.  I have become aware this evening that the File History component isn't backing up the local replica of my OneDrive folder following the upgrade to the Fall Creators Update.

    The last backup of my local OneDrive replica was last Friday, the 20th of October 2017 - prior to the upgrade.

    This evening I realised this and went about trying some things.  Initially, I did the following;

    1. Disabled File History
    2. Went into the folder - %appdata%\Local\Microsoft\windows\FileHistory and deleted everything
    3. Re-enabled File History - a backup ran, but nothing within the OneDrive folder was backed up

    I then did the following;

    1. Disabled File History
    2. Went into the folder - %appdata%\Local\Microsoft\windows\FileHistory and deleted everything
    3. Formatted the external drive
    4. Re-enabled File History - ran a backup up, it ran but it didn't backup the local OneDrive replica

    I then had a check of the File History settings within both the Control Panel and the Settings app; within the Control Panel, nothing is excluded and within the Settings app, the OneDrive folder is selected.

    I ran a few more backups, each time the backup ran and completed but the OneDrive folder is ignored!

    OneDrive has the default options enabled - so the Files on Demand option is enabled.  I switched this off and tried again - the OneDrive isn't being backed up.  I switched it back on - still no back up.

    I can confirm that File History was backing up the local OneDrive replica under the Creators Update.  It has stopped following the upgrade to the Fall Creators Update!

    I am a big OneDrive user and I have 823MB of data downloaded to my laptop which isn't being backed up.  I am not happy with this!

    This appears to be a wide spread issue...  so I would expect Microsoft engineers to be working on explaining and resolving this issue.

    Can I please ask if Microsoft is aware of this?  Are they working on a fix for this issue?  When will the fix be available?

    I have created an item of Feedback, which is detailed here - https://aka.ms/Ake3ar 

    Many thanks in advance,

    Kind regards,

    Neil

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