RealTek audio driver on windows 10 1709 doesn't work anymore

Anonymous
2017-12-08T16:27:09+00:00

I recently upgraded my Dell XPS 9333 laptop from windows 10 1703 to 1709. Consequence: the sound device in the system tray is marked with a red cross. The RealTek audio doesn't work anymore.

Before the windows upgrade my RealTek audio driver was the most recent version. Removing and installing the RealTek audio driver doesn't solve the problem.

How can the problem be solved?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-01-08T01:37:53+00:00

    Hi,

    In order for us to help you with your concern, may we verify if you already have followed the troubleshooting steps provided previously from this thread? What was the result?

    Regards.

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  2. Anonymous
    2018-02-03T08:16:56+00:00

    I have the same problem on my PC. 

    Please micrisoft, find the solution !

    Regards

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  3. Anonymous
    2018-02-04T07:03:12+00:00

    Hi,

    There are a lot of available troubleshooting that we can provide you with and we need to make sure that the resolution has not been tried yet. Taking that into consideration, we need to verify which troubleshooting within this thread has been tried, and whatnot. Don’t hesitate to give further details for us to provide you with appropriate troubleshooting.

    Regards.

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  4. Anonymous
    2018-02-04T09:53:09+00:00

    Hello,

    since  the 1709, i don't have any sound working on my PC. I saw devices like this : 

    The device apear as working. I installed the last driver from Realtek.

    but i have theses messages : 

    then : 

    L'appareil HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18492892&REV_1003\4&15c79f30&0&0001 n’a pas été migré à cause d'une correspondance partielle ou ambiguë.

    and : 

    La gestion des pilotes a terminé le processus d’ajout du service IntcAzAudAddService pour l’ID d’instance de périphérique HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18492892&REV_1003\4&15C79F30&0&0001 avec le statut suivant : 0.

    and 

    La gestion des pilotes a terminé le processus d’installation du pilote hdxthx2.inf_amd64_a8dc972cea718ae2\hdxthx2.inf pour l’ID d’instance de périphérique HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18492892&REV_1003\4&15C79F30&0&0001 avec le statut suivant : 0x0.

    The driver seems to be up and running. 

    but when i try to reolve the problem with the windows tools : i have this return: 

    and this details;

    Hope that you have enough details to help to understand the problem.

    regards

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  5. Anonymous
    2018-02-07T05:52:28+00:00

    Thank you for the update. If the troubleshooting steps provided on the earlier replies does not resolve the issue on your end, next troubleshooting is to run System File Checker on the device. System File Checker is a Windows utility tool which should scan any corrupted files and attempt to repair it during the process as well.

    If you have any updates, don’t hesitate to reach out.

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