RealTek audio driver on windows 10 1709 doesn't work anymore

Anonymous
2017-12-08T16:27:09+00:00

I recently upgraded my Dell XPS 9333 laptop from windows 10 1703 to 1709. Consequence: the sound device in the system tray is marked with a red cross. The RealTek audio doesn't work anymore.

Before the windows upgrade my RealTek audio driver was the most recent version. Removing and installing the RealTek audio driver doesn't solve the problem.

How can the problem be solved?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2017-12-08T16:40:25+00:00

    The RealTek sound driver works fine on my v.1709. Be sure you have the correct type of driver (there are three types) and are using the most recent version of the driver. Follow RealTek's instructions carefully; they include removing the existing driver, restarting your computer, and installing the new driver.

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  2. Anonymous
    2017-12-09T20:25:29+00:00

    I tried several alternatives:

    Alternative 1:

    • download from the Dell site (is also recommended by RealTek):

    https://www.dell.com/support/home/be/nl/bebsdt1/Drivers/DriversDetails?driverId=7776F

    • This doesn't solve the problem.

    Alternative 2

    • download from the RealTek site:

    http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

    (64 bits version, because I'm using windows10 64 bits).

    • This doesn't solve the problem.

    In both alternatives the old driver is removed, then the PC is restarted. Then the new driver is installed followed by a reboot. The installations were successfull.

    Can you illustrate your response with the correct URL's? What do you mean with 3 versions?

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  3. Anonymous
    2017-12-09T21:26:21+00:00

    Three types of sound driver:

    I use the High Definition Audio Codecs. You may have different hardware.

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  4. Anonymous
    2017-12-09T21:49:31+00:00

    I installed the High Definition Audio Codecs (Software) (this is the one that Dell installed initially on the PC; I installed newer versions).  No result.

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  5. Anonymous
    2017-12-12T16:52:52+00:00

    Hi Luc,

    In order to help you with your concern about the RealTek audio driver, kindly answer the following questions first:

    • What is the OS Build of your Windows 10 Version 1709? You may check it by following these steps:
    1. Press the Start button on your keyboard.
    2. Type Settings and click it.
    3. Click System.
    4. Click About.
    5. You will now see the OS Build as well as the Versionof your Windows 10 PC.

    (You may check this link for the Windows 10 update history to check if you have the most updated OS Build. You can proceed in updating your computer afterwards with the use of this support link.)

    • Have you tried installing the other 2 types of sound drivers as suggested by BulldogXX? What was the outcome?

    We look forward to your response.

    Regards.

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