RealTek audio driver on windows 10 1709 doesn't work anymore

Anonymous
2017-12-08T16:27:09+00:00

I recently upgraded my Dell XPS 9333 laptop from windows 10 1703 to 1709. Consequence: the sound device in the system tray is marked with a red cross. The RealTek audio doesn't work anymore.

Before the windows upgrade my RealTek audio driver was the most recent version. Removing and installing the RealTek audio driver doesn't solve the problem.

How can the problem be solved?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2017-12-16T22:59:59+00:00

    Hello Luc,

    After reading through the thread, you may simply visit Realtekto download the driver needed.

    Moreover, you may follow the advised steps and methods to confirm compatibility. Here's

    Andre Da Costa 's forum article for guidelines:

    How to: Install and Update Hardware Drivers in Windows 10

    Update us with the outcome.

    Regards.

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  2. Anonymous
    2017-12-14T19:53:42+00:00

    I only installed High Definition Audio Codecs (software).

    I didn't installed AC'97 Audio Codecs. Where can I find a version for windows 10? A software from a website that can be trusted?

    The ALC5621 (datasheets) is not a software, only a datasheet.

    Kind regards,

    Luc

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  3. Anonymous
    2017-12-12T16:52:52+00:00

    Hi Luc,

    In order to help you with your concern about the RealTek audio driver, kindly answer the following questions first:

    • What is the OS Build of your Windows 10 Version 1709? You may check it by following these steps:
    1. Press the Start button on your keyboard.
    2. Type Settings and click it.
    3. Click System.
    4. Click About.
    5. You will now see the OS Build as well as the Versionof your Windows 10 PC.

    (You may check this link for the Windows 10 update history to check if you have the most updated OS Build. You can proceed in updating your computer afterwards with the use of this support link.)

    • Have you tried installing the other 2 types of sound drivers as suggested by BulldogXX? What was the outcome?

    We look forward to your response.

    Regards.

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  4. Anonymous
    2017-12-09T21:49:31+00:00

    I installed the High Definition Audio Codecs (Software) (this is the one that Dell installed initially on the PC; I installed newer versions).  No result.

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  5. Anonymous
    2017-12-09T21:26:21+00:00

    Three types of sound driver:

    I use the High Definition Audio Codecs. You may have different hardware.

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