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I recently upgraded my Dell XPS 9333 laptop from windows 10 1703 to 1709. Consequence: the sound device in the system tray is marked with a red cross. The RealTek audio doesn't work anymore.
Before the windows upgrade my RealTek audio driver was the most recent version. Removing and installing the RealTek audio driver doesn't solve the problem.
How can the problem be solved?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Fair enough. Just saying what worked for me it was a big fluff around but it worked. I agree with chipsets etc. It seemed endless until I decided that route
some vendors use customized solutions for whatever reason so the problems can be subtle. Notebook machines are notorious for unorthodox hardware.
Fair enough. Just saying what worked for me it was a big fluff around but it worked. I agree with chipsets etc. It seemed endless until I decided that route
some of the drivers on windows update do not seem to work right with some chipsets. Not sure why but there may be some issues with the WDM changes with newer versions of Windows? WDM has been static for a long time and usually it's not a problem.
drivers use device id to select the right components so this is why i suggest the motherboard/machine vendor first for drivers
I just did a big fluff around with Realtek and Windows . I uninstalled all sound drivers, software and hardware. I went into Program files...Realtek...audio...HDA...right click in there and properties. Locate 'system' and set privileges to 'deny' This will stop windows from updating Realtek devices as I have found that Realtek kinda sucks with Windows
Dell laptop, Inspiration
Restarted system and all worked
Some may have to select device manager and install audio inputs and outputs. Simple but I used Microsoft High Definition Audio as opposed to Realtek. I believe this is a Realtek problem and not Windows. Microsoft states the driver for Realtek is not signed. idk. I'm a nobody but it worked for me.
Hello,
since the 1709, i don't have any sound working on my PC. I saw devices like this :
The device apear as working. I installed the last driver from Realtek.
but i have theses messages :
then :
L'appareil HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18492892&REV_1003\4&15c79f30&0&0001 n’a pas été migré à cause d'une correspondance partielle ou ambiguë.
and :
La gestion des pilotes a terminé le processus d’ajout du service IntcAzAudAddService pour l’ID d’instance de périphérique HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18492892&REV_1003\4&15C79F30&0&0001 avec le statut suivant : 0.
and
La gestion des pilotes a terminé le processus d’installation du pilote hdxthx2.inf_amd64_a8dc972cea718ae2\hdxthx2.inf pour l’ID d’instance de périphérique HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18492892&REV_1003\4&15C79F30&0&0001 avec le statut suivant : 0x0.
The driver seems to be up and running.
but when i try to reolve the problem with the windows tools : i have this return:
and this details;
Hope that you have enough details to help to understand the problem.
regards
I have the same problem with my HP Pavillon, since the update, imposible to have any sound and when I want to solve the problem, I've the same error.
I tried to uninstall and reinstall the drivers, no sound.
If someone have a solution.
