.Docx files are not showing word icon but only white plain icon (Windows 10)

Anonymous
2018-01-27T12:53:51+00:00

There is no problem in the process of opening of the files in word. it is just not showing the icon.

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

50 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-01-28T20:46:45+00:00

    Thank you for your patience on this one. Were you able to try the option one from the link?

    Update us with the results after doing the steps and restarting your computer.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-01-28T09:49:22+00:00

    We appreciate your response. This could be caused by a corrupted icon cache. To reset the icon cache on Windows 10, kindly check the linkposted by Doug Robbins - Word MVP on September 15, 2015 in this thread.

    Should you have further queries, feel free to post it.

    went on the website, chosen option 2 and executed the instruction provided.

    But problem still persists.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2018-01-27T20:45:11+00:00

    We appreciate your response. This could be caused by a corrupted icon cache. To reset the icon cache on Windows 10, kindly check the link posted by Doug Robbins - Word MVP on September 15, 2015 in this thread.

    Should you have further queries, feel free to post it.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  4. Anonymous
    2018-01-27T19:21:01+00:00

    Hi Ravikash,

    Conflicts with the default program settings is one of the possible reasons why you are only having white plain icons on your .DOCX files. To resolve this, I would recommend that you perform a Repair Office from the Control Panel. You can follow the steps in this link.

    Should you need further assistance, don't hesitate to get back to us.

    If you think this was useful, you may "mark it as an answer" to help those who are facing the same problem.

    I performed the repair and also set word as default program but did not help. Please provide any alternative solution.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  5. Anonymous
    2018-01-27T17:01:07+00:00

    Hi Ravikash,

    Conflicts with the default program settings is one of the possible reasons why you are only having white plain icons on your .DOCX files. To resolve this, I would recommend that you perform a Repair Office from the Control Panel. You can follow the steps in this link.

    Should you need further assistance, don't hesitate to get back to us.

    If you think this was useful, you may "mark it as an answer" to help those who are facing the same problem.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments