Bluetooth adapter device cannot start (code 10)

Anonymous
2017-11-05T02:13:33+00:00

Greetings,

After installing the Fall Creators update, I started experiencing problems with my bluetooth adapter driver (Intel(R) Wireless Bluetooth(R)). The device manager gives

so I cannot connect any bluetooth device to my PC. I tried re-installing the adapter driver (by removing it entirely from my PC then reinstalling from Intel's website, my motherboard's DVD, etc.) which did not correct the problem, noting that it has always been in the latest version. I have used other things provided by Microsoft such as the installation/uninstallation troubleshooter, which suggested that the registries may have not properly been removed. This appeared to be the case, though this did not resolve the driver issue. Uninstalling the update and repeating the above did not fix this either. Any suggestions as how to proceed?

I note that the bluetooth adapter driver is fully functioning on my dual-booted Manjaro operating system.

Windows for home | Windows 10 | Devices and drivers

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  2. Anonymous
    2018-04-18T14:17:11+00:00

    I am getting an error window that shows that the command btmshellex.dll does not exist.  My issue is I am getting bluetooth remote control cannot start.  This causes sporadic issues using Bluetooth devices.

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  3. Anonymous
    2018-04-19T00:21:53+00:00

    Hi Chris,

    We would like to know if you have performed all the troubleshooting steps provided from this thread. The reason for asking is because, some troubleshooting steps worked on other devices.

    For now we suggest that you run Bluetooth troubleshooter by going to Settings > Update & Security > Troubleshoot > Bluetooth > Run troubleshooter.

    Looking forward to your reply.

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  4. Anonymous
    2018-04-19T00:56:51+00:00

    I have done that dozens of times.  It has me totally stumped.

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  5. Anonymous
    2018-04-23T22:50:06+00:00

    Kindly check the response of Vinodh.V from this thread. This is to uninstall then re-install Bluetooth driver and some missing file of the Bluetooth device.

    Kindly let us know the result.

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