Bluetooth adapter device cannot start (code 10)

I think I am having the same problem. I also have a custom built PC with an ASROCK Z270 Killer SLI motherboard. However when I type the commands that you posted above into cmd (running as administrator), I get an error that states that the module failed to load, and that it could not be found.

Is there anything I can do to fix this?

Hi John,

Just to check, are you having an issue with your Bluetooth?

We're looking forward to your reply.

Yes,

There was a small update that came out earlier this week. After the update the bluetooth on my desktop no longer works. When I check on the bluetooth driver (Intel(R) Wireless Bluetooth) in Device Manager, I get the same error that the original poster had. It says

"This device cannot start. (Code 10)"

"STATUS_DEVICE_POWER_FAILURE"

I am also running driver software 19.41.0.1

I am not able to connect any bluetooth enabled devices to the PC. I have not gotten this error before until the update that was downloaded and installed earlier this week. I tried uninstalling and reinstalling the driver software, but it still gives the same error. I was hoping that since I have the same motherboard as the original poster I would be able to use the same solution that he did in order to make it work. It doesn't look like I have that file on my system though as when running the command posted above in the command prompt, as administrator, I get an error that states that the module "btmshellex.dll" failed to load and that the specified module could not be found.

I don't think I am able to roll back from this update since it was not a major one.

Any recommendations on what I can do?

I think I am having the same problem. I also have a custom built PC with an ASROCK Z270 Killer SLI motherboard. However when I type the commands that you posted above into cmd (running as administrator), I get an error that states that the module failed to load, and that it could not be found.

Is there anything I can do to fix this?

Hi John,

Just to check, are you having an issue with your Bluetooth?

We're looking forward to your reply.

I think I am having the same problem. I also have a custom built PC with an ASROCK Z270 Killer SLI motherboard. However when I type the commands that you posted above into cmd (running as administrator), I get an error that states that the module failed to load, and that it could not be found.

Is there anything I can do to fix this?

The issue is now resolved, though strangely it was not immediate after restarting.

Thanks for the help.

Based on the information you've provided this issue were likely due to a missing or corrupted btmshellex.dll files on your PC. To troubleshoot this issue, we recommend that re-register btmshellex.dll files. To do so, kindly follow these steps:

1. Click Start, type CMD, right-click on it and select Run as Administrator.
2. In the elevated Command Prompt, type regsvr32 /u btmshellex.dll, then press E nter. This will unregister the dll file.
3. In the elevated Command Prompt, type regsvr32 btmshellex.dll, then press E nter. This will register the dll file.
4. Once done, restart your computer.

If in case the issue persists, we recommend that you contact your motherboard's manufacturer. They will be able to provide you recommendations that will be able to resolve your Bluetooth driver concern.

Let us know if you have further questions.