Bluetooth adapter device cannot start (code 10)

Anonymous
2017-11-05T02:13:33+00:00

Greetings,

After installing the Fall Creators update, I started experiencing problems with my bluetooth adapter driver (Intel(R) Wireless Bluetooth(R)). The device manager gives

so I cannot connect any bluetooth device to my PC. I tried re-installing the adapter driver (by removing it entirely from my PC then reinstalling from Intel's website, my motherboard's DVD, etc.) which did not correct the problem, noting that it has always been in the latest version. I have used other things provided by Microsoft such as the installation/uninstallation troubleshooter, which suggested that the registries may have not properly been removed. This appeared to be the case, though this did not resolve the driver issue. Uninstalling the update and repeating the above did not fix this either. Any suggestions as how to proceed?

I note that the bluetooth adapter driver is fully functioning on my dual-booted Manjaro operating system.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

42 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-04-19T00:56:51+00:00

    I have done that dozens of times.  It has me totally stumped.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-04-19T00:21:53+00:00

    Hi Chris,

    We would like to know if you have performed all the troubleshooting steps provided from this thread. The reason for asking is because, some troubleshooting steps worked on other devices.

    For now we suggest that you run Bluetooth troubleshooter by going to Settings > Update & Security > Troubleshoot > Bluetooth > Run troubleshooter.

    Looking forward to your reply.

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2018-02-24T16:33:07+00:00

    I was very busy last week and didn't get the time to get around to this. All of the system restore points that were from before the last update are no longer available. Is there any way to restore to a point before the update then?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-02-19T18:38:52+00:00

    We appreciate your response, John. Since you're getting an error when you tried to perform a system restore, we suggest that you access safe mode. Once done, try performing system restore again and see if you'll receive the error again.

    We're looking forward to your feedback.

    Was this answer helpful?

    0 comments