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I have a HP laptop (Model: 15-ac121na) using Windows 10 Home and for the last 3months ive been having problems with very slow internet speed. I tried so many different solutions to no avail and eventually i come across a temporary fix of rolling back the driver of the network adapter to version 2023.4.720.2015 however every time i close the laptop or restart it the network adapter updates itself again. This situation is bearable but now suddenly i keep getting window assistant pop ups constantly trying to download 5GB of updates. After giving in on what seems like the 1000th attempt to stop it i let the updates install and upon logging into my laptop i noticed the internet speeds had dropped again, i tried to roll back the driver but the option is now greyed out and i was stuck with just 54kbps on version 2023.58.731.2017!! I uninstalled the updates by going back to the previous windows build and now everything is back to normal (me rolling back the driver every so often) but im still getting windows assistant pop ups trying to install even after i went to control panel and deleted the application!
If anyone could help me with either deleting the assistant permanently or even my dodgy speeds i would be very greatful.
Moved From: Windows /Apps on Windows 10 / Other Windows apps / Tool
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I HAVE THE EXACT SAME PROBLEM AND AM SICK AND TIRED OF WASTING MY TIME WITH MS'S BS AND HAVING IT FORCED ON ME TO DO THE STUPID UPDATES. ESPECIALLY SINCE LAST TIME MY LAPTOP WENT INTO AN ENDLESS LOOP AND DIDNT WANT TO RESTART AND HAD TO GO TO AN EXTERNAL HDD AND REINSTALL FROM THERE. LOST A LOT OF FILES.
SO WHAT IS THE BLOODY SOLUTION MS?
I AM NEVER EVER GOING TO DO ANY UPDATES UNTIL I GET A NEW LAPTOP. PERIOD!!!!!!
windows update not 'windows update service' thanks
I had to give up with the Microsoft update which kept crashing out and then restoring from backup. In the end I stripped everything off the computer and done a complete re-install. thank you for all your crap support Microsoft,
I have literally been dealing with this for the past couple of weeks. I have uninstalled it and have done everything i can possibly do in order to get rid of it and when I did follow and did what it wanted, it was starting to update. I left for work with it on thinking this would be solved for it to then tell me it didn't go through and that i still dont have enough storage space to do it. Someone please help
Another thing - today I tried following the steps of the Upgrade Assistant -
it finally said 'You've got large folders of 5.26GB, which we could't characterise.'.
But when I tried to open these folders they appear to be blank - not even 'hidden' files were there!
Why is that?
