"Sorry, we couldn't connect to Microsoft services right now." message pops up when I try and add my account onto my Windows 8 computer

Anonymous
2017-10-08T17:23:09+00:00

Hi,

I recently got a computer from someone, with their Microsoft account still signed in on the computer. I have another laptop signed into a Microsoft account and would like this computer to be synced with it. I have tried several times to sign into my account under 'add account'. I entered my email address, and hit 'next', and a message popped up saying, "Sorry, we couldn't connect to Microsoft services right now." I am able to browse the internet, and my computer shows that I have a wireless network connected to it.

I would really appreciate any help I could get on this problem, because I only have trouble signing into my account on my computer's 'add an account' setting, and can sign into it on the internet fine.

Thanks in advance!

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2017-10-12T23:09:16+00:00

I did a full refresh/restore and now the service is back running.  I think they fixed something on the "back end".  

Good luck to everyone.

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  1. Anonymous
    2017-10-07T11:24:26+00:00

    Is everyone still experiencing this issue.  just "Reset" a Surface RT and now cant switch from Local a/c to Microsoft a/c.  Consequently cant log in to Store etc..  Poor response from Microsoft as it seems this has been going on for weeks?

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  2. Anonymous
    2017-10-07T12:18:25+00:00

    Is everyone still experiencing this issue.  just "Reset" a Surface RT and now cant switch from Local a/c to Microsoft a/c.  Consequently cant log in to Store etc..  Poor response from Microsoft as it seems this has been going on for weeks?

    Yep, still the same issue. Can't switch to Microsoft acc, as you say as a result can't use Store, Skype doesn't work either, Office too...

    I recorded the problem on Feedback Hub app as they told me to do but I had no response for three days again now.

    Since I don't have any more ideas, I'm actually waiting for 17th October when Fall Creators Update for Windows 10 will be released, am hoping it will fix the problem.

    I don't know how Windows 8.1 users will do tho...

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  3. Anonymous
    2017-10-07T13:46:23+00:00

    On normal 8.1 the store has an option: log to each application separately (not recommended). With that I could get everything work with exception of the Onedrive (Skype app does not work on 8.1 so I cannot comment on it)

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  4. Anonymous
    2017-10-07T15:02:45+00:00

    On normal 8.1 the store has an option: log to each application separately (not recommended). With that I could get everything work with exception of the Onedrive (Skype app does not work on 8.1 so I cannot comment on it)

    Thank you for this suggestion, I have already seen it in another post once I think.

    However, my issues exist on Windows 10 now and don't want to go back to 8.1.

    Also, I don't want to have to use some special options for logging in that aren't even recommended because everything used to work flawlessly and I just want to log in normally.

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