"Sorry, we couldn't connect to Microsoft services right now." message pops up when I try and add my account onto my Windows 8 computer

Anonymous

Hi,

I recently got a computer from someone, with their Microsoft account still signed in on the computer. I have another laptop signed into a Microsoft account and would like this computer to be synced with it. I have tried several times to sign into my account under 'add account'. I entered my email address, and hit 'next', and a message popped up saying, "Sorry, we couldn't connect to Microsoft services right now." I am able to browse the internet, and my computer shows that I have a wireless network connected to it.

I would really appreciate any help I could get on this problem, because I only have trouble signing into my account on my computer's 'add an account' setting, and can sign into it on the internet fine.

Thanks in advance!

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Anonymous

I did a full refresh/restore and now the service is back running. I think they fixed something on the "back end".

Good luck to everyone.

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43 additional answers

Anonymous

2013-12-19T13:50:38+00:00

Hi Nicolas,

You seem to have an issue with the **Microsoft Account Sign-in assistant,**I would suggest you to go through the following and check.

Make sure that Microsoft Account Sign-in assistantis running and Startup type is Automatic.

a. Press Windows Key and R key together.

b. Enter services.msc and press enter to open services Window.

c. Right-click Microsoft Account Sign-in assistant and choose Properties.

d. In Startup type, choose Automatic or Manual, then click OK.

e. Restart the computer and check**.**
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Anonymous

2013-12-19T19:55:09+00:00

Hi Nicolas,

You seem to have an issue with the **Microsoft Account Sign-in assistant,**I would suggest you to go through the following and check.

Make sure that Microsoft Account Sign-in assistantis running and Startup type is Automatic.

a. Press Windows Key and R key together.

b. Enter services.msc and press enter to open services Window.

c. Right-click Microsoft Account Sign-in assistant and choose Properties.

d. In Startup type, choose Automatic or Manual, then click OK.

e. Restart the computer and check**.**

First of all, thank you for answering...

My Microsoft Account Sign-in assistant service was already set on automatic and was running. But for the sake of it I stoped it and set it manual then restarted, still same problem, then I set it back to automatic and restarted, nothing changed still got the same message ->

Sorry, we can't connect to Microsoft Services at the moment...

What to try next?
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Anonymous

2014-03-12T00:33:14+00:00

Having exactly the same issue, nothing fixes it. If I could afford an external hard drive I'd back up all my data format the lot and install linux. But untill that time comes I'm stuck with this.
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Anonymous

2014-04-10T07:01:00+00:00

I have been living with this problem for more than 1 year and tried all options (except reimage which I don't want to do that as I have data and s/w) and nothing works. I don't know how many hours spent searching for the solution and no luck till today. The problem started as soon as I switched to "local account". I am not able to switch back to MS account to connect to store. Not worth it :-(( Looking for new OS which is simple (like Windows-5 or XP or older version) and easy to use instead of wasting lot of time/money with advance technology with no use :-(

Any how thanks for keeping me busy!!
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