"Sorry, we couldn't connect to Microsoft services right now." message pops up when I try and add my account onto my Windows 8 computer

Anonymous

Hi,

I recently got a computer from someone, with their Microsoft account still signed in on the computer. I have another laptop signed into a Microsoft account and would like this computer to be synced with it. I have tried several times to sign into my account under 'add account'. I entered my email address, and hit 'next', and a message popped up saying, "Sorry, we couldn't connect to Microsoft services right now." I am able to browse the internet, and my computer shows that I have a wireless network connected to it.

I would really appreciate any help I could get on this problem, because I only have trouble signing into my account on my computer's 'add an account' setting, and can sign into it on the internet fine.

Thanks in advance!

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Anonymous

I did a full refresh/restore and now the service is back running. I think they fixed something on the "back end".

Good luck to everyone.

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43 additional answers

Anonymous

2017-10-13T12:07:20+00:00

Yep, mine works too now!
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Anonymous

2017-10-15T23:51:03+00:00

likewise, working now
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Anonymous

2017-11-10T15:47:41+00:00

Did you get anymore information on this topic? I am unable to sign out of someone else's Microsoft Account, and it is very frustraiting because i have all their files, which takes up space.

Edit: My Windows 8.1 doesn't have a pending update.
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