"Sorry, we couldn't connect to Microsoft services right now." message pops up when I try and add my account onto my Windows 8 computer

Anonymous
2017-10-08T17:23:09+00:00

Hi,

I recently got a computer from someone, with their Microsoft account still signed in on the computer. I have another laptop signed into a Microsoft account and would like this computer to be synced with it. I have tried several times to sign into my account under 'add account'. I entered my email address, and hit 'next', and a message popped up saying, "Sorry, we couldn't connect to Microsoft services right now." I am able to browse the internet, and my computer shows that I have a wireless network connected to it.

I would really appreciate any help I could get on this problem, because I only have trouble signing into my account on my computer's 'add an account' setting, and can sign into it on the internet fine.

Thanks in advance!

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2017-10-12T23:09:16+00:00

I did a full refresh/restore and now the service is back running.  I think they fixed something on the "back end".  

Good luck to everyone.

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  1. Anonymous
    2017-09-29T20:23:12+00:00

    That is incorrect, the problem occurs on a fresh install before any update has been installed.

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  2. Anonymous
    2017-09-29T00:15:57+00:00

    I did the same exact thing. And it was just revealed that an update they put out (September Rollup) caused the problem. Frustrating!!

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  3. Anonymous
    2017-09-28T23:26:16+00:00

    Thanks for the heads up. I'm glad you got through to them

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  4. Anonymous
    2017-09-27T16:25:28+00:00

    I've had this issue for three days two of which I was assisted remotely by Microsoft support agent to find the issue. I even factory reset my pc only to be told at the end that is its a microsoft issue and their enigineers are working to rectify the problem. The solution was to try to log on daily as they could not give a time frame of when it will be sorted hope that helps before they tell you to reset yours don't do it

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