"Sorry, we couldn't connect to Microsoft services right now." message pops up when I try and add my account onto my Windows 8 computer

Anonymous
2017-10-08T17:23:09+00:00

Hi,

I recently got a computer from someone, with their Microsoft account still signed in on the computer. I have another laptop signed into a Microsoft account and would like this computer to be synced with it. I have tried several times to sign into my account under 'add account'. I entered my email address, and hit 'next', and a message popped up saying, "Sorry, we couldn't connect to Microsoft services right now." I am able to browse the internet, and my computer shows that I have a wireless network connected to it.

I would really appreciate any help I could get on this problem, because I only have trouble signing into my account on my computer's 'add an account' setting, and can sign into it on the internet fine.

Thanks in advance!

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2017-10-12T23:09:16+00:00

I did a full refresh/restore and now the service is back running.  I think they fixed something on the "back end".  

Good luck to everyone.

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  1. Anonymous
    2017-10-07T22:19:41+00:00

    SOLUTION: create a new account in settings. It´s not the final solution, I can't access things in my cloud, but at least I can use Microsoft services, the Store, Onenote, etc. 

    I tried, it doesn't even let me get to the screen where you type new account information. I just get a blank white window...

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  2. Anonymous
    2017-10-07T22:16:31+00:00

    SOLUTION: create a new account in settings. It´s not the final solution, I can't access things in my cloud, but at least I can use Microsoft services, the Store, Onenote, etc.

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  3. Anonymous
    2017-10-07T19:18:40+00:00

    I've reinstalled windows 8.1 in my Surface 3 and now I can't login anymore!!! It was working fine before! I tried resetting again, this time a full clean, and the problem persists. Then I downloaded all the updates... no solution. Very frustrating, I need for my work! Please, anyone?

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  4. Anonymous
    2017-10-07T15:02:45+00:00

    On normal 8.1 the store has an option: log to each application separately (not recommended). With that I could get everything work with exception of the Onedrive (Skype app does not work on 8.1 so I cannot comment on it)

    Thank you for this suggestion, I have already seen it in another post once I think.

    However, my issues exist on Windows 10 now and don't want to go back to 8.1.

    Also, I don't want to have to use some special options for logging in that aren't even recommended because everything used to work flawlessly and I just want to log in normally.

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