"Sorry, we couldn't connect to Microsoft services right now." message pops up when I try and add my account onto my Windows 8 computer

Anonymous
2017-10-08T17:23:09+00:00

Hi,

I recently got a computer from someone, with their Microsoft account still signed in on the computer. I have another laptop signed into a Microsoft account and would like this computer to be synced with it. I have tried several times to sign into my account under 'add account'. I entered my email address, and hit 'next', and a message popped up saying, "Sorry, we couldn't connect to Microsoft services right now." I am able to browse the internet, and my computer shows that I have a wireless network connected to it.

I would really appreciate any help I could get on this problem, because I only have trouble signing into my account on my computer's 'add an account' setting, and can sign into it on the internet fine.

Thanks in advance!

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2017-10-12T23:09:16+00:00

I did a full refresh/restore and now the service is back running.  I think they fixed something on the "back end".  

Good luck to everyone.

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  1. Anonymous
    2014-03-12T00:33:14+00:00

    Having exactly the same issue, nothing fixes it. If I could afford an external hard drive I'd back up all my data format the lot and install linux. But untill that time comes I'm stuck with this.

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  2. Anonymous
    2013-12-19T19:55:09+00:00

    Hi Nicolas,

     

    You seem to have an issue with the **Microsoft Account Sign-in assistant,**I would suggest you to go through the following and check.

     

    Make sure that Microsoft Account Sign-in assistantis running and Startup type is Automatic.

    a. Press Windows Key and R key together.

    b. Enter services.msc and press enter to open services Window.

    c. Right-click Microsoft Account Sign-in assistant and choose Properties.

    d. In Startup type, choose Automatic or Manual, then click OK.

    e. Restart the computer and check**.**

    First of all, thank you for answering...

    My Microsoft Account Sign-in assistant service was already set on automatic and was running. But for the sake of it I stoped it and set it manual then restarted, still same problem, then I set it back to automatic and restarted, nothing changed still got the same message ->

    Sorry, we can't connect to Microsoft Services at the moment...

    What to try next?

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  3. Anonymous
    2013-12-19T13:50:38+00:00

    Hi Nicolas,

    You seem to have an issue with the **Microsoft Account Sign-in assistant,**I would suggest you to go through the following and check.

    Make sure that Microsoft Account Sign-in assistantis running and Startup type is Automatic.

    a. Press Windows Key and R key together.

    b. Enter services.msc and press enter to open services Window.

    c. Right-click Microsoft Account Sign-in assistant and choose Properties.

    d. In Startup type, choose Automatic or Manual, then click OK.

    e. Restart the computer and check**.**

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  4. Anonymous
    2013-12-12T20:47:24+00:00

    Having the same problem, ran all the Custom tool for trouble shooting possible.

    Followed all the instruction from here:

    http://windows.microsoft.com/en-us/windows-live/sign-in-cant

    Nothing worked

    Nothing fixes it. Can't update Windows and that's really a pain.

    FYI: Refresh or Reset is NOT an option, would take me days to reinstall/setup everything again.

    Hello,

    I have exactly the same problem in a PC that I have just reverted to factory status (what Windows 8 calls "Full Reset)!!! I have not even installed any program yet.

    I also tried the 4 "solutions" stated by Wandrille, and also tried with "sfc /scannow" and a "refresh" of the PC (despite the fact that I just had done a Full Reset).

    None of all this worked.

    Please, can someone from Microsoft answer to this question?

    Thanks

    Nicolas

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