"Sorry, we couldn't connect to Microsoft services right now." message pops up when I try and add my account onto my Windows 8 computer

Anonymous
2017-10-08T17:23:09+00:00

Hi,

I recently got a computer from someone, with their Microsoft account still signed in on the computer. I have another laptop signed into a Microsoft account and would like this computer to be synced with it. I have tried several times to sign into my account under 'add account'. I entered my email address, and hit 'next', and a message popped up saying, "Sorry, we couldn't connect to Microsoft services right now." I am able to browse the internet, and my computer shows that I have a wireless network connected to it.

I would really appreciate any help I could get on this problem, because I only have trouble signing into my account on my computer's 'add an account' setting, and can sign into it on the internet fine.

Thanks in advance!

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2017-10-12T23:09:16+00:00

I did a full refresh/restore and now the service is back running.  I think they fixed something on the "back end".  

Good luck to everyone.

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  1. Anonymous
    2017-10-13T12:07:20+00:00

    Yep, mine works too now!

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  2. Anonymous
    2017-09-23T00:45:39+00:00

    I agree 100% with you and now that you mention it, Microsoft may have pulled the plug on Windows 8.1 to "force" users to go to Windows 10. But to be honest, I'll just stay with Windows 7 and away from their crap. Windows XP is still alive years after ending of support, so Windows 7 probably has 5-7 years of usability in it, even thought "support" is over. Besides, who needs security updates anyway, they don't protect you from 90% of the crap that is on the Internet. But anyways, I'm going to talk to MS techs this weekend and next week and do my best to get a TRUE ANSWER to what is going on.

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  3. Anonymous
    2013-11-21T15:09:00+00:00

    Still no answers?

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  4. Anonymous
    2013-10-21T13:51:36+00:00

    I've been experiencing a problem since I bought my Windows 8 computer 10 days ago. When I initially set up the computer, I did so using a local account. I've since created a Windows account and have tried many times to create a new user with that Microsoft account, but each time I get the error message; "Sorry, we can't connect to Microsoft services at the moment.................." I've tried almost on a daily basis to create a new user, but each time I get the same error message.

    I'm also unable to go to Windows Store to carry out any downloads because I never get a connection. All I get is a green screen with the revolving disc. Exactly the same with other Apps. (Music, Games etc.)

    I have looked at other similar errors reported and have tried a couple of the resolutions suggested by support staff, but to no avail. (e.g. Apps.diagcab, microsoftaccounts.diagcab.) I've also disabled installed programmes in start-up, but again, to no avail.

    I'm hoping to upgrade to Windows 8.1 to resolve the problem, but the only way for me to do that is through Windows Store, so I'm in a catch 22 situation, as I can't gain access.

    Rgds

    Tim.

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