"Sorry, we couldn't connect to Microsoft services right now." message pops up when I try and add my account onto my Windows 8 computer

Anonymous
2017-10-08T17:23:09+00:00

Hi,

I recently got a computer from someone, with their Microsoft account still signed in on the computer. I have another laptop signed into a Microsoft account and would like this computer to be synced with it. I have tried several times to sign into my account under 'add account'. I entered my email address, and hit 'next', and a message popped up saying, "Sorry, we couldn't connect to Microsoft services right now." I am able to browse the internet, and my computer shows that I have a wireless network connected to it.

I would really appreciate any help I could get on this problem, because I only have trouble signing into my account on my computer's 'add an account' setting, and can sign into it on the internet fine.

Thanks in advance!

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2017-10-12T23:09:16+00:00

I did a full refresh/restore and now the service is back running.  I think they fixed something on the "back end".  

Good luck to everyone.

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  1. Anonymous
    2017-09-17T14:59:06+00:00

    Also the same problem. It seems as if it is a Microsoft Server problem, which will be solved in near future... hopefully.

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  2. Anonymous
    2017-09-17T12:40:28+00:00

    I am having the exact same problem.

    And I've tried the steps recommended. It's very frustrating cause I can't use the One Drive App that I use a lot. I had a problem with my hard-drive, bought a new one and reinstalled the laptop inbuilt windows 8 but from there on it wouldn't let me sign into my own account with the message: "Sorry we can't connect to Microsoft services at the moment. If this problem persists, search for "network problems" on the Start screen.

    There were no Network problems

    I also tried to switch the "Microsoft account sign-in assistant" from manual to automatic. That didn't change anything.

    They have to have an answer to this.

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  3. Anonymous
    2014-03-12T00:33:14+00:00

    Having exactly the same issue, nothing fixes it. If I could afford an external hard drive I'd back up all my data format the lot and install linux. But untill that time comes I'm stuck with this.

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  4. Anonymous
    2013-12-19T19:55:09+00:00

    Hi Nicolas,

     

    You seem to have an issue with the **Microsoft Account Sign-in assistant,**I would suggest you to go through the following and check.

     

    Make sure that Microsoft Account Sign-in assistantis running and Startup type is Automatic.

    a. Press Windows Key and R key together.

    b. Enter services.msc and press enter to open services Window.

    c. Right-click Microsoft Account Sign-in assistant and choose Properties.

    d. In Startup type, choose Automatic or Manual, then click OK.

    e. Restart the computer and check**.**

    First of all, thank you for answering...

    My Microsoft Account Sign-in assistant service was already set on automatic and was running. But for the sake of it I stoped it and set it manual then restarted, still same problem, then I set it back to automatic and restarted, nothing changed still got the same message ->

    Sorry, we can't connect to Microsoft Services at the moment...

    What to try next?

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