Windows 10 update freezes at 82% complete

Anonymous
2017-12-17T22:20:14+00:00

Gateway SX 2851 Desktop has been trying to update to Win 10 version 1709 build 16299.98 from version 1703 build 15063.726. It started as a win 7.

This has happened with version 1607, 1703, 1709, 1803, 1809 (skipped), & 1903.

Every time the update runs it freezes at 82% complete. It will sit there for hours on the blue updating screen but the spinner is frozen. It appears there is no hard disk activity happening. My only choice at that point is to power-off the computer. When I re-power it and restart it attempts to recover the update and fails. It then reverts back to the previous version. 

This has happened 3 times now. I have uninstalled McAfee before the first attempt. I also uninstalled Easy Tether and Virtual Box. No other programs are running.

Any ideas from anybody?

Moved from: [Windows / Windows 10 / Network & internet]

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-01-29T02:05:37+00:00

Hi, Bill, I too, have had the exact same problems as you, even though I have an older computer, an Acer Aspire from 2011.. I found this in another thread:

Quote:

I was having a similar problem, and after multiple attempts (over 7 times) trying different solutions like disabling virus protection, disabling startup programs, running update database corruption repair, etc. My computer never got past 81% before freezing and not updating.

I stumbled across a forum talking about problems with  Anatel  PCI-E Wlan cards (wi-fi) and old drivers that would hang up their computers and after removing the card (not just disabling) their machines would update and run fine. Since I was running my machine through an Ethernet connection, connected to an access point, I could remove the Anatel card in my computer and still have an internet connection. I tried it, and my computer a Gateway FX6860 updated to Windows 10 Fall Creators version without any problems.

Check to see if you have an Anatel wifi card and remove it and replace it with something newer or an Ethernet or usb connection to the internet and try the update. this worked for me.

I took out the Anatel Wi-Fi card and tried the updates again and they WORKED.

Was this answer helpful?

100+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2018-05-05T18:22:55+00:00

Pull out the PCIe Wireless card and run the update again. Wireless cards based on the RT3090 PCIe wireless card hang every Windows Update since the Creators update, including the Fall Creators Update and the April 2018 update. (1703, 1709, 1804)

Was this answer helpful?

40+ people found this answer helpful.
0 comments

102 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-05-30T21:20:52+00:00

    Not sure how you discovered that but it was a lifesaver!  I'm running a Gateway DX4860 but it also has the Anatel card.  Not only did not freeze but it completed the install in less than :10 min!  Unlike you however, I used my wifi for my internet connection and didn't realize when I cancelled the earlier installs it didn't keep the update downloaded so I had to run CAT 5E across my house - fortunately I had lots.  Does anyone know if you can safely put the Anatel card back in or do I need a different wifi card?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-05-30T21:59:34+00:00

    The card works fine after the update, for ordinary use. I have been able to get it to hang my machine using advanced features like promiscuous packet capture. However, I have to remove it for every major update.

    You can keep it, but frankly, you deserve a newer card with 802.11ac and dual band support anyway.

    I still have mine installed, but my primary connection is wired.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-06-06T20:20:27+00:00

    Ahhh Remaker!

    I see you seem to be the person who initially solved this train wreck. WAY TO GO!

    Unbelievable that there was so little information about this huge problem for so long. Searches didn't bring up anything for a long time. That's different now thanks to you. 

    So let me add my thank you to you personally.

    You have probably helped thousands of users worldwide both directly and indirectly now.

    It is so frustrating that the experts around these parts still just flush out the form responses which usually end up with a "clean install" being the solution. I understand that clean installs are the best starting point for an OS. But if that continues to be the norm every six months Microsoft better learn that it is unacceptable to their customers.

    Of course, I know you are not responsible for this situation so I hope you don't misinterpret my using this reply to throw out yet another Microsoft rant. You are only responsible for solving a huge problem that no one else did.

    Many thanks again!

    And as always I still maintain that Win 10 in any form, as is, should not be used for any critical application.

    Never another dime, Microsoft.

    Was this answer helpful?

    0 comments