Windows 10 update freezes at 82% complete

Anonymous
2017-12-17T22:20:14+00:00

Gateway SX 2851 Desktop has been trying to update to Win 10 version 1709 build 16299.98 from version 1703 build 15063.726. It started as a win 7.

This has happened with version 1607, 1703, 1709, 1803, 1809 (skipped), & 1903.

Every time the update runs it freezes at 82% complete. It will sit there for hours on the blue updating screen but the spinner is frozen. It appears there is no hard disk activity happening. My only choice at that point is to power-off the computer. When I re-power it and restart it attempts to recover the update and fails. It then reverts back to the previous version. 

This has happened 3 times now. I have uninstalled McAfee before the first attempt. I also uninstalled Easy Tether and Virtual Box. No other programs are running.

Any ideas from anybody?

Moved from: [Windows / Windows 10 / Network & internet]

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-29T02:05:37+00:00

Hi, Bill, I too, have had the exact same problems as you, even though I have an older computer, an Acer Aspire from 2011.. I found this in another thread:

Quote:

I was having a similar problem, and after multiple attempts (over 7 times) trying different solutions like disabling virus protection, disabling startup programs, running update database corruption repair, etc. My computer never got past 81% before freezing and not updating.

I stumbled across a forum talking about problems with  Anatel  PCI-E Wlan cards (wi-fi) and old drivers that would hang up their computers and after removing the card (not just disabling) their machines would update and run fine. Since I was running my machine through an Ethernet connection, connected to an access point, I could remove the Anatel card in my computer and still have an internet connection. I tried it, and my computer a Gateway FX6860 updated to Windows 10 Fall Creators version without any problems.

Check to see if you have an Anatel wifi card and remove it and replace it with something newer or an Ethernet or usb connection to the internet and try the update. this worked for me.

I took out the Anatel Wi-Fi card and tried the updates again and they WORKED.

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Anonymous
2018-05-05T18:22:55+00:00

Pull out the PCIe Wireless card and run the update again. Wireless cards based on the RT3090 PCIe wireless card hang every Windows Update since the Creators update, including the Fall Creators Update and the April 2018 update. (1703, 1709, 1804)

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  1. Anonymous
    2018-02-05T06:58:56+00:00

    WereW you able to find the answer to this question? I am in the same predicament and don't want to remove my wifi card if i can't put it back in.

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  2. Anonymous
    2018-02-05T05:06:42+00:00

    The model number of may Acer Aspire is AX3910-U0312. I do not know it different model numbers have a different configuration.

    It is simple, just take off the side panel, held in by two screws on the back. The Wi-Fi antenna is connected to the card. There is one small screw connected to the card that you need to remove. Then the card  lifts right out. If you use Wi-Fi on your computer, then you have to replace it with a newer version. I do not use Wi-Fi with this computer, so I just left it out.

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  3. Anonymous
    2018-02-04T18:54:54+00:00

    Ryan -

    Well, I was not using the WiFi card in the first place, so I stopped after just removing the card and do not intend to replace it. I don't know if putting it back in after the update would work, but my gut says no. If you want/need the functionality, I'd recommend buying a new card that is compatible with Win10 or opt for a USB equivalent - both are readily available.

    -Bill

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