Windows 10 update freezes at 82% complete

Anonymous
2017-12-17T22:20:14+00:00

Gateway SX 2851 Desktop has been trying to update to Win 10 version 1709 build 16299.98 from version 1703 build 15063.726. It started as a win 7.

This has happened with version 1607, 1703, 1709, 1803, 1809 (skipped), & 1903.

Every time the update runs it freezes at 82% complete. It will sit there for hours on the blue updating screen but the spinner is frozen. It appears there is no hard disk activity happening. My only choice at that point is to power-off the computer. When I re-power it and restart it attempts to recover the update and fails. It then reverts back to the previous version. 

This has happened 3 times now. I have uninstalled McAfee before the first attempt. I also uninstalled Easy Tether and Virtual Box. No other programs are running.

Any ideas from anybody?

Moved from: [Windows / Windows 10 / Network & internet]

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-01-29T02:05:37+00:00

Hi, Bill, I too, have had the exact same problems as you, even though I have an older computer, an Acer Aspire from 2011.. I found this in another thread:

Quote:

I was having a similar problem, and after multiple attempts (over 7 times) trying different solutions like disabling virus protection, disabling startup programs, running update database corruption repair, etc. My computer never got past 81% before freezing and not updating.

I stumbled across a forum talking about problems with  Anatel  PCI-E Wlan cards (wi-fi) and old drivers that would hang up their computers and after removing the card (not just disabling) their machines would update and run fine. Since I was running my machine through an Ethernet connection, connected to an access point, I could remove the Anatel card in my computer and still have an internet connection. I tried it, and my computer a Gateway FX6860 updated to Windows 10 Fall Creators version without any problems.

Check to see if you have an Anatel wifi card and remove it and replace it with something newer or an Ethernet or usb connection to the internet and try the update. this worked for me.

I took out the Anatel Wi-Fi card and tried the updates again and they WORKED.

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Anonymous
2018-05-05T18:22:55+00:00

Pull out the PCIe Wireless card and run the update again. Wireless cards based on the RT3090 PCIe wireless card hang every Windows Update since the Creators update, including the Fall Creators Update and the April 2018 update. (1703, 1709, 1804)

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  1. Anonymous
    2018-03-08T23:26:50+00:00

    I didn't even try to re-install the old Anatel card. I ordered a new one from Amazon for $29.99 that reviews said was recognized by Win 10 immediately. Asus PCE-AC51 Wireless-AC750 Dual-Band PCI-E Adapter. Just dealt with the Ethernet cable across the floor for 2 days. 

    I am so glad that others are getting past this extreme problem. We fought this for a couple months, did a full system file save off and re-install and still fought it until I found the post in the thread. I actually had the new tower picked out and ready to pick up at Best Buy when I found the fix.

    I can't take credit for the solution but I wanted to re-post to keep it fresh so others could find it.  Getting ready to install the new wireless card now.

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  2. Anonymous
    2018-03-08T22:07:13+00:00

    Thank you, Thank you, Thank you!!!  I have been fighting for weeks to get my Gateway desktop to take this update!  I took out the wireless card and voila!  I am so grateful.  I'll try putting the card back in and see if I can get it fully functional again.

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  3. Anonymous
    2018-03-07T21:28:16+00:00

    Hi, this approach has worked for me. I have a Packard Bell PC and an Anatel Wifi card. Although note that Windows Device Manager reported that the Wifi card was supplied by a different vendor, so it would be a good idea to check the label on the card rather than relying on what Device Manager reports. Removing the card allows this Windows update to succeed immediately after several days of failed attempts. 

    Many thanks for posting this solution.

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