Windows 10 update freezes at 82% complete

Anonymous
2017-12-17T22:20:14+00:00

Gateway SX 2851 Desktop has been trying to update to Win 10 version 1709 build 16299.98 from version 1703 build 15063.726. It started as a win 7.

This has happened with version 1607, 1703, 1709, 1803, 1809 (skipped), & 1903.

Every time the update runs it freezes at 82% complete. It will sit there for hours on the blue updating screen but the spinner is frozen. It appears there is no hard disk activity happening. My only choice at that point is to power-off the computer. When I re-power it and restart it attempts to recover the update and fails. It then reverts back to the previous version. 

This has happened 3 times now. I have uninstalled McAfee before the first attempt. I also uninstalled Easy Tether and Virtual Box. No other programs are running.

Any ideas from anybody?

Moved from: [Windows / Windows 10 / Network & internet]

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-01-29T02:05:37+00:00

Hi, Bill, I too, have had the exact same problems as you, even though I have an older computer, an Acer Aspire from 2011.. I found this in another thread:

Quote:

I was having a similar problem, and after multiple attempts (over 7 times) trying different solutions like disabling virus protection, disabling startup programs, running update database corruption repair, etc. My computer never got past 81% before freezing and not updating.

I stumbled across a forum talking about problems with  Anatel  PCI-E Wlan cards (wi-fi) and old drivers that would hang up their computers and after removing the card (not just disabling) their machines would update and run fine. Since I was running my machine through an Ethernet connection, connected to an access point, I could remove the Anatel card in my computer and still have an internet connection. I tried it, and my computer a Gateway FX6860 updated to Windows 10 Fall Creators version without any problems.

Check to see if you have an Anatel wifi card and remove it and replace it with something newer or an Ethernet or usb connection to the internet and try the update. this worked for me.

I took out the Anatel Wi-Fi card and tried the updates again and they WORKED.

Was this answer helpful?

100+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2018-05-05T18:22:55+00:00

Pull out the PCIe Wireless card and run the update again. Wireless cards based on the RT3090 PCIe wireless card hang every Windows Update since the Creators update, including the Fall Creators Update and the April 2018 update. (1703, 1709, 1804)

Was this answer helpful?

40+ people found this answer helpful.
0 comments

102 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-01-31T01:08:43+00:00

    You sir, are a steely-eyed missile man.

    I removed the card and the update sailed through. Hurray!

    Thank you, thank you, thank you!

    -Bill

    Was this answer helpful?

    30+ people found this answer helpful.
    0 comments
  2. Anonymous
    2017-12-27T03:04:10+00:00

    Unfortunately, I continued to mess with it and at some point, the automatic update got turned back on. While I was messing around with the Realtek drivers, Win 10 downloaded the update again, and when I rebooted, it started the install once again.

    This time after it froze at 82% it was unable to roll back to the previous version. I got the dreaded Blue Screen Of Death. The computer could not boot to any usable state. My only choice at that point was to do a clean install of 1709 from an ISO disk.

    This was supposed to wipe the disk and install 1709. Somehow after 1709 installed I ended up with a bunch of windows.old files on my C: drive and I was unable to delete them. I would get a response that the file no longer existed on C. After a couple of days of researching online, I found that I had to boot my computer into a repair mode before windows started which is impossible to get to before Windows starts. 

    Once I figured out how to jump through that hoop, I had to open an administrative level command prompt and use what amounted to DOS commands to delete all the windows.old files. They were taking up over 500 gigs of my 1 terabyte hard drive.

    After that, I had to re-install all my programs and files. The really wonderful part is that some of my programs that were working on 1703 would no longer work on 1709. I was unable to get them working after many attempts at fixes or workarounds. My only choice was to install them on a Win 7 OS running in Virtual Box. Also, 1709 wiped all my drivers and installed generic drivers that caused some of my hardware to lose some functionality. I had to go to each manufacturer's website to get the drivers that allowed the hardware to work correctly with 1709. Another couple of days wasted. And then there is the issue of all the default settings in 1709. Two more of days of going through every setting to get the computer running the way I needed. And while I did have both ethernet and wireless connections, my home network was once again, screwed up. More time sorting those problems.

    I do now have a functioning computer with 1709 running but I can assure anyone reading this it was not worth it. My advice is to avoid any version of Win 10 at any cost.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  3. Anonymous
    2018-01-31T15:49:45+00:00

    Removing the WLAN card seems to have done it for me as well. I've had 5 computers come into my shop with this same issue and have been spending the last week trying to solve the problem. Thank you.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments