Print job goes into queue and instantly disappears with nothing being printed

Anonymous
2017-11-16T20:31:55+00:00

For some reason my system has stopped working correctly with one of my printers. The system sees the printer as being connected and available and when I print the job goes to the print queue. However it then instantly disappears and nothing is printed. Can someone advise?

The printer with the problem is an Epson Stylus Photo 1290. The printer was working a couple of days ago and the only thing I can think that has happened is that there was an automatic windows update.

I am running Windows 10 Pro 64 bit version 15063.726

I have tried: starting and stopping the print spooler, uninstalling the driver, running the trouble shooter, rebooting ...

Any help welcome.

Thanks,

Chris.

Note: 28/11/2017 - I have had an email from Epson who confirm the problem is caused by a change introduced by Microsoft. As a result they have no fix for the problem and say that if I wish to continue using the latest version of Windows 10 then I need to buy a new printer or wait for Microsoft to introduce a change (which may never happen). This is hugely disappointing and is also not very environmentally friendly.

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2020-02-28T19:18:13+00:00

Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.

Please let us know if this solved your issue.

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  1. Anonymous
    2020-06-18T05:18:13+00:00

    Good Day to you all,

    After 6 days agonising to resolve the printing issue, I have managed to get my printer going again (with remote assistance from LOndon).

    I went into Microsoft Update Catalogue and selected the last one that is appropriate to my Windows 10 Version 1903 and updated. Here is the link.

    https://www.catalog.update.microsoft.com/Search.aspx?q=KB4567512

    I pray that it works for you. Keep safe.

    Kind Regards from Down Under

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  2. Anonymous
    2020-06-18T20:25:35+00:00

    Not only are they maintaining radio silence, the offending update KB4560960 is still being pushed out. I've just put a 2nd PC online to use until the patch arrives and it has installed the bogey patch. So now I'll have to uninstall it and then use Microsoft's “Show or hide updates” troubleshooter app to block this particular patch. 

    https://support.microsoft.com/en-au/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-window

    Hey ho - onwards and upwards.

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  3. Anonymous
    2020-06-18T21:50:07+00:00

    Now I'm just an average Joe, not Microsoft Certified in any way, but I solved the 'no printing' problem, at least for now. I Uninstalled the "Security Update for Adobe Flash Player as well as "Update Microsoft (KB4560960)." After restarting the computer to apply these changes, I found they did not automatically reinstall as I was concerned they might, but there is an alert showing "Your device is missing important security and quality fixes."  Anyhow, I just tried printing a random Word document plus a PDF, and IT WORKS!

    I had spent hours earlier today trying everything I could think of to get past the issue so many are having of a doc showing up in the printer queue then immediately disappearing, but to no avail. Then, after reading through all the comments/replies in this thread, and discovering there is a KNOWN PROBLEM with Microsoft's Update (KB4560960), I decided to uninstall it and see what happens. Thanks to all who added comments/input!

    Here's HOW I UNINSTALLed those 2 Updates and got the printer to print again. 

    1. Click the Windows Icon (bottom left of screen)
    2. Click the Gear Symbol for Settings and the Windows Settings Box opens
    3. Select Update and Security, and the Box that appears should show Windows Update
    4. I selected View Update History, which was the 3th item down under 'Check for Updates,' and that box then opened
    5. At the top, I Clicked on Uninstall Updates, and another box opened showing a list of all recent updates
    6. I scrolled to the bottom to the Microsoft Windows section, and that's where I saw both the "Security Update for Adobe Flash Player as well as "Update Microsoft (kb4560960)."
    7. I Right-clicked on each of them and then Clicked Uninstall

      a. Note, the Adobe Flash Player update was removed quickly; but the Windows Update (KB4560960) took a while to completely uninstall

    1. Finally, the box appeared stating the computer had to be Restarted to apply these changes, which I did.

      a. During Reboot, it showed some updates were being applied; and that took it another while to finish.  But when I looked back in the list of Updates (seen via step 5), neither the Adobe or (KB4560960) now showed up.

    1. I then opened a Word document and successfully printed is, as well as a PDF from an email someone had sent me.

    As I stated above, I'm not Microsoft certified, and it's up to them to FIX what obviously is a KNOWN ISSUE!!  However, if you'd like to follow these steps I've taken to at least temporarily correct the 'no printing' issue, do so at your own risk.  I can't make any guarantees, nor do I know what other items exist in that (KB4560960) update that might make our computers vulnerable until Microsoft remedies the errors/glitches it contains. Let's hope it's SOON!

    God Bless!

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  4. Anonymous
    2020-06-19T06:02:48+00:00

    Hi everyone,

    there seems to be a fix from MS available for the KB4560960 printer issues:

    https://support.microsoft.com/en-us/help/4567512/windows-10-update-kb4567512

    Please note that you have to manually install it. It's described in the note.

    Original note:

    https://support.microsoft.com/en-us/help/4560960/windows-10-update-kb4560960

    Didn't try it myself yet, I'll have to find some spare time. Please let us know if this works for you.

    Thanks all for the sharings.

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