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For some reason my system has stopped working correctly with one of my printers. The system sees the printer as being connected and available and when I print the job goes to the print queue. However it then instantly disappears and nothing is printed. Can someone advise?
The printer with the problem is an Epson Stylus Photo 1290. The printer was working a couple of days ago and the only thing I can think that has happened is that there was an automatic windows update.
I am running Windows 10 Pro 64 bit version 15063.726
I have tried: starting and stopping the print spooler, uninstalling the driver, running the trouble shooter, rebooting ...
Any help welcome.
Thanks,
Chris.
Note: 28/11/2017 - I have had an email from Epson who confirm the problem is caused by a change introduced by Microsoft. As a result they have no fix for the problem and say that if I wish to continue using the latest version of Windows 10 then I need to buy a new printer or wait for Microsoft to introduce a change (which may never happen). This is hugely disappointing and is also not very environmentally friendly.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.
Please let us know if this solved your issue.
Not only are they maintaining radio silence, the offending update KB4560960 is still being pushed out. I've just put a 2nd PC online to use until the patch arrives and it has installed the bogey patch. So now I'll have to uninstall it and then use Microsoft's “Show or hide updates” troubleshooter app to block this particular patch.
Hey ho - onwards and upwards.
Good Day to you all,
After 6 days agonising to resolve the printing issue, I have managed to get my printer going again (with remote assistance from LOndon).
I went into Microsoft Update Catalogue and selected the last one that is appropriate to my Windows 10 Version 1903 and updated. Here is the link.
https://www.catalog.update.microsoft.com/Search.aspx?q=KB4567512
I pray that it works for you. Keep safe.
Kind Regards from Down Under
Good Day to you all,
After 6 days agonising to resolve the printing issue, I have managed to get my printer going again (with remote assistance from LOndon).
I went into Microsoft Update Catalogue and selected the last one that is appropriate to my Windows 10 Version 1903 and updated. Here is the link.
https://www.catalog.update.microsoft.com/Search.aspx?q=KB4567512
I pray that it works for you. Keep safe.
Kind Regards from Down Under
I too am having problems printing. Microsoft did a Windows update yesterday and now my print disappears from the print queue without printing anything.
My printer is Brother DCP-197C and connected by USB cable.
Didn't have this problem 3 days ago when I printed something (from same laptop and printer).
I have an old laptop I'm going to try using.
