Print job goes into queue and instantly disappears with nothing being printed

Anonymous
2017-11-16T20:31:55+00:00

For some reason my system has stopped working correctly with one of my printers. The system sees the printer as being connected and available and when I print the job goes to the print queue. However it then instantly disappears and nothing is printed. Can someone advise?

The printer with the problem is an Epson Stylus Photo 1290. The printer was working a couple of days ago and the only thing I can think that has happened is that there was an automatic windows update.

I am running Windows 10 Pro 64 bit version 15063.726

I have tried: starting and stopping the print spooler, uninstalling the driver, running the trouble shooter, rebooting ...

Any help welcome.

Thanks,

Chris.

Note: 28/11/2017 - I have had an email from Epson who confirm the problem is caused by a change introduced by Microsoft. As a result they have no fix for the problem and say that if I wish to continue using the latest version of Windows 10 then I need to buy a new printer or wait for Microsoft to introduce a change (which may never happen). This is hugely disappointing and is also not very environmentally friendly.

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2020-02-28T19:18:13+00:00

Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.

Please let us know if this solved your issue.

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  1. Anonymous
    2017-11-23T14:14:47+00:00

    That's fine, Chris.

    We've got some news!

    You may check this out. It's about the recent Windows update which made Epson printers to stop working.

    Just to make sure, have you tried running your printer's installation disc again? If yes, is the result the same?

    You may also want to check on your printer manufacturer if your specific printer is affected on this.

    Let us know if you have other queries.

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  2. Anonymous
    2017-11-23T08:41:12+00:00

    Hi, thanks for the reply. I'm afraid I do not have another computer running windows 10 that has not been updated.

    Chris

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  3. Anonymous
    2017-11-22T12:38:40+00:00

    Hi Chris,

    For us to make sure where we're having the issue, can you consider connecting your printer on a PC that is not updated yet like your current PC?

    This way, we can make sure that your idea having the latest Windows update started the issue.

    We'll be waiting for your response.

    Regards.

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  4. Anonymous
    2017-11-20T17:22:50+00:00

    Hi - I would appreciate a response from Microsoft on this as the evidence is pointing toward the problem arising after the most recent automatic update.

    I cannot use my colour printer on any machine which has had the recent update.

    Thanks.

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