Print job goes into queue and instantly disappears with nothing being printed

Anonymous
2017-11-16T20:31:55+00:00

For some reason my system has stopped working correctly with one of my printers. The system sees the printer as being connected and available and when I print the job goes to the print queue. However it then instantly disappears and nothing is printed. Can someone advise?

The printer with the problem is an Epson Stylus Photo 1290. The printer was working a couple of days ago and the only thing I can think that has happened is that there was an automatic windows update.

I am running Windows 10 Pro 64 bit version 15063.726

I have tried: starting and stopping the print spooler, uninstalling the driver, running the trouble shooter, rebooting ...

Any help welcome.

Thanks,

Chris.

Note: 28/11/2017 - I have had an email from Epson who confirm the problem is caused by a change introduced by Microsoft. As a result they have no fix for the problem and say that if I wish to continue using the latest version of Windows 10 then I need to buy a new printer or wait for Microsoft to introduce a change (which may never happen). This is hugely disappointing and is also not very environmentally friendly.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-02-28T19:18:13+00:00

Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.

Please let us know if this solved your issue.

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  1. Anonymous
    2018-02-19T11:26:57+00:00

    Hi Annaliza,

    Just to clarify, are you experiencing the same issue as the original post? In order for us to provide you with an appropriate solution, kindly provide more information regarding your concern.

    In the meantime, you may also follow the steps provided on this support linkon how to Fix printer problems in Windows 10.

    Let us know how that turned out for you.

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  2. Anonymous
    2018-02-19T05:38:15+00:00

    Sir, have you fix this kind of problem? I just recently experienced it, my printer is Epson L220. 😞

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  3. Anonymous
    2017-11-29T09:41:58+00:00

    As of today, there's still no update for the fix. As what we've mentioned, you may check for the updates through the link we've provided you.

    You may roll back your driver by following these steps:

    1. Right-click Start, then select Device Manager.
    2. Right-click the device under Printers, then select Roll back driver.
    3. Restart your laptop to automatically reinstall the drivers. Make sure that you update the driver after re-installation.

    Let us know if you were successful to roll back your printer driver.

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  4. Anonymous
    2017-11-27T15:02:04+00:00

    When is the fix expected to be done?

    The problem has been around for the best part of 2 weeks and I have lost my colour printer because of a bug in Microsoft's software ... please tell me there is some light at the end of this tunnel.

    Also how do I roll back just the printer driver? There is no Epson driver for this it is using some Microsoft driver. Can you provide the details to roll back the problem software please?

    Thanks.

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