Print job goes into queue and instantly disappears with nothing being printed

Anonymous
2017-11-16T20:31:55+00:00

For some reason my system has stopped working correctly with one of my printers. The system sees the printer as being connected and available and when I print the job goes to the print queue. However it then instantly disappears and nothing is printed. Can someone advise?

The printer with the problem is an Epson Stylus Photo 1290. The printer was working a couple of days ago and the only thing I can think that has happened is that there was an automatic windows update.

I am running Windows 10 Pro 64 bit version 15063.726

I have tried: starting and stopping the print spooler, uninstalling the driver, running the trouble shooter, rebooting ...

Any help welcome.

Thanks,

Chris.

Note: 28/11/2017 - I have had an email from Epson who confirm the problem is caused by a change introduced by Microsoft. As a result they have no fix for the problem and say that if I wish to continue using the latest version of Windows 10 then I need to buy a new printer or wait for Microsoft to introduce a change (which may never happen). This is hugely disappointing and is also not very environmentally friendly.

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2020-02-28T19:18:13+00:00

Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.

Please let us know if this solved your issue.

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  1. Anonymous
    2020-06-14T00:31:55+00:00

    Thanks KRolson and lovelockda.  Same story here for my Brother MFC-240C printer. Tried uninstalling the Adobe Flash update- didn't work, but once I uninstalled the Windows update it's been working.

    Hopefully a permanent fix comes soon.

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  2. Anonymous
    2020-06-13T23:12:11+00:00

    Thanks to  everyone that has responded since I posted my problem with an HP printer. I have tried all the work arounds and nothing has worked , Thank you Art===1 for pointing out MS acknowledgement that there is a problem in KB4560960 and that they are working on it. However my problem started back in early May and even though I uninstalled  the 2 2020-05  cumulative updates from just prior to that, nothing changed. Since then all updates have been reinstalled including KB4560960 and I continue to have the problem on my table top PC. but have never experienced it on my Laptop -WHICH IS ONLY UPDATED THRO 2020-04 KB4549951 AND IS THEREFORE MISSING THE TWO 2020-05 UPDATES AND THE 2020-06 UPDATE IMPLICATED HERE.

    HENCE IT SEEMS TO ME THAT THE 2 2020-05 UPDATES MAY ALSO BE INVOLVED.

    Hopefully MS will come up with a solution soon

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  3. Anonymous
    2020-06-13T18:32:57+00:00

    Seems to be a known issue in kb4560960 :

    https://support.microsoft.com/en-us/help/4560960/windows-10-update-kb4560960

    Hope MS will find a quick solution.

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  4. Anonymous
    2020-06-13T18:00:13+00:00

    Here same issue since last windows update 

    Brother MFC290

    Hope there will be a quick solution!

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