Print job goes into queue and instantly disappears with nothing being printed

Anonymous
2017-11-16T20:31:55+00:00

For some reason my system has stopped working correctly with one of my printers. The system sees the printer as being connected and available and when I print the job goes to the print queue. However it then instantly disappears and nothing is printed. Can someone advise?

The printer with the problem is an Epson Stylus Photo 1290. The printer was working a couple of days ago and the only thing I can think that has happened is that there was an automatic windows update.

I am running Windows 10 Pro 64 bit version 15063.726

I have tried: starting and stopping the print spooler, uninstalling the driver, running the trouble shooter, rebooting ...

Any help welcome.

Thanks,

Chris.

Note: 28/11/2017 - I have had an email from Epson who confirm the problem is caused by a change introduced by Microsoft. As a result they have no fix for the problem and say that if I wish to continue using the latest version of Windows 10 then I need to buy a new printer or wait for Microsoft to introduce a change (which may never happen). This is hugely disappointing and is also not very environmentally friendly.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-02-28T19:18:13+00:00

Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.

Please let us know if this solved your issue.

Was this answer helpful?

3 people found this answer helpful.
0 comments

78 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-06-26T15:55:22+00:00

    Removing the latest Adobe Flash Update didn't fix my problem.

    I removed KB4560960 (installed 6/14/20 for me) - that solved the problem!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-06-14T13:41:07+00:00

    Read back through the thread! The solution (for the time being) is to remove the offending Windows update.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-06-12T14:20:30+00:00

    Exact same problem here with a Brother MFC-495CW - worked fine until the most recent Windows update (6/9/20).

    The printer can print its internal test print, but print jobs through Windows appear in the queue, then just disappear. No response of any kind from the printer.

    I tried removing the Adobe Flash security update as mentioned by another poster, but that did not resolve the issue.

    Anyone have any other ideas? I have tried uninstalling, reinstalling, etc. several times. Tried connecting to different USB ports, and connecting to the router. Nothing works.

    Microsoft, will you be releasing a fix???

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2017-11-22T12:38:40+00:00

    Hi Chris,

    For us to make sure where we're having the issue, can you consider connecting your printer on a PC that is not updated yet like your current PC?

    This way, we can make sure that your idea having the latest Windows update started the issue.

    We'll be waiting for your response.

    Regards.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments