Print job goes into queue and instantly disappears with nothing being printed

Anonymous
2017-11-16T20:31:55+00:00

For some reason my system has stopped working correctly with one of my printers. The system sees the printer as being connected and available and when I print the job goes to the print queue. However it then instantly disappears and nothing is printed. Can someone advise?

The printer with the problem is an Epson Stylus Photo 1290. The printer was working a couple of days ago and the only thing I can think that has happened is that there was an automatic windows update.

I am running Windows 10 Pro 64 bit version 15063.726

I have tried: starting and stopping the print spooler, uninstalling the driver, running the trouble shooter, rebooting ...

Any help welcome.

Thanks,

Chris.

Note: 28/11/2017 - I have had an email from Epson who confirm the problem is caused by a change introduced by Microsoft. As a result they have no fix for the problem and say that if I wish to continue using the latest version of Windows 10 then I need to buy a new printer or wait for Microsoft to introduce a change (which may never happen). This is hugely disappointing and is also not very environmentally friendly.

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2020-02-28T19:18:13+00:00

Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.

Please let us know if this solved your issue.

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  1. Anonymous
    2020-06-22T11:17:07+00:00

    Hi all

    Sorry about the delay in updating. I upgraded to Feature update 2004. It broke printing again. I cannot roll back just the patch KB4560960), I am going to run the fix again to see if it overrides the issue.

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  2. Anonymous
    2020-06-21T10:02:25+00:00

    It was just uninstalling (and hiding) KB4560960 and KB4557957 that worked for me.

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  3. Anonymous
    2020-06-20T23:27:37+00:00

    This is great that uninstalling KB560960 followed by the manual install of KB4567512 appears to be working for some folks. However I have just completed all that and I find I still have the same problem.

    I also found that another update KB4559309 had also snuck in while I was in the process and have tried to uninstall that but it will not allow me to do that. It looks like I have 2 options at the moment:

    1. Wait for a July update and hope that takes care of it.
    2. Install the 2004 version and hope that takes care of it

    As I want to get my printers back as soon as possible I am going to proceed with option 2 tomorrow unless anyone can come up with a good reason not to do that.

    This is so much fun!!!

    I just tried 2004, and then reinstalled the drivers for an HL Laser 4040CN.  Still no joy for me - the update to 2004 was relatively painless though, and I normally update anyway so I don't regret it.

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  4. Anonymous
    2020-06-19T23:01:40+00:00

    Hi everyone,

    there seems to be a fix from MS available for the KB4560960 printer issues:

    https://support.microsoft.com/en-us/help/4567512/windows-10-update-kb4567512

    Please note that you have to manually install it. It's described in the note.

    Original note:

    https://support.microsoft.com/en-us/help/4560960/windows-10-update-kb4560960

    Didn't try it myself yet, I'll have to find some spare time. Please let us know if this works for you.

    Thanks all for the sharings.

    I tried this fix from Microsoft and was able to get my Brother MFC-465CN printer/scanner to work. Printing, scanning, and printing through Google Cloud from my Chromebook all work now.

    It's a shame it is so hard to find the fix and its installation not particularly user-friendly for most people ... but uninstalling the most recent Windows 10 update and rolling back to previous was not an option for me. That last update included 129 security fixes and I wanted to ensure that those fixes remained intact.

    Perhaps many users will just have to wait for the July monthly update to get their printers working again.

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