Windows 10 update broke my computer?

Anonymous
2018-03-21T02:27:01+00:00

Hello. I'm quite unhappy with my entire experience. I have had to contact support multiple times because my computer "wasn't on the list" of computers able to run the latest updates. I find this incredibly ironic, as it has 8gb of ram, lots of disk space,  and a very nice processor (~2.6ghz). I have had my agents help me as much as they could, and that wasn't the bad part, they did great! For a day... Somehow, even after they went and did the whole thing about delaying updates for 8 months or so, The Windows 10 update installer app downloaded. It has hogged me for the past week, with me having to abort multiple updates, not wanting to lose my pc again. I am a student, and can not afford a new one, but just recently I gave up and let it update. It quit out halfway through, as usual, and went back to the same condition it was at. Nothing works.

This is not like last time, I had to get a Windows 10 system on a usb, and repair my boot loader last time. This time, Windows simply won't do anything. It's currently telling me the only option left is a hard reset.

I have physically tried everything besides a hard reset. I refuse. Why should I lose my personal belongings, when it's out of my control? This is not an issue with anything except Windows. What can be done about this? I am very disappointed in the fact this has ruined my computer, I really hope you can do something about this.

Moved from: Windows /Windows 10 /Performance & system failures

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-05-21T21:38:45+00:00

    My laptop has just been destroyed by microsoft update ...what can i do now i have important filea that i newd urgent

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  2. Anonymous
    2018-05-21T21:38:54+00:00

    I think it's disgusting, a company of this size and calubur, I have had to have my computer/hard drive completely formatted, luckily my tech managed to save my files and pics. A whole new reinstall and a bios update to prevent this happening again, all Microsoft needed to do is put a message up before the update to insure your bios is updated, £180.00 later, are you going to pay this bill Microsoft??  Very poor response and remedy from them, I shall be buying an apple mac and my son will be getting a play station and ditching his xbox one after this facade... No  way am I risking dealing with these clowns 🤡 anymore after this.

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  3. Anonymous
    2018-05-21T21:48:03+00:00

    Call Microsoft technical support for your country. But be prepared to be on hold for a long time, and no answer.

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  4. Anonymous
    2018-05-21T21:51:16+00:00

    Thanks for your update VQQ. I have that to look forward to then? Great. :(( 

    They still haven't called me back, but forwarned is forearmed. If they suggest my laptop has to be repaired I'll ask who is paying for it.

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  5. Anonymous
    2018-05-22T05:53:23+00:00

    My dad had the same issue, and now my computer wants to do this update as well. I'm really scared it's gonna completely bust my computer and I seriously cannot afford another one, and I need it for school.

    I'm hoping Microsoft fixes this update soon (or even better, gives us optional updates). If this breaks my computer completely, then when I manage to get enough money I'll probably move to another operating system. I'm just done with the glitches I get with this computer already. I've put up with it because it hasn't been too bothersome, but if my computer breaks? I won't stand it anymore.

    Please fix this, Windows. I want to be a customer for you guys because I love these computers, but this has just gotten terrible. Meanwhile, I'll try to avoid this update at all costs.

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