Windows 10 update broke my computer?

Update. I was on the phone to India yesterday for about an hour. Was told 2nd tier techie would call me when I chose two hour window...So I said between 9 and 11am. 

Almost midday came and went with no call. I called them and was on hold for 25 minutes until agent #1 answered. I had to phonetically spell my name THREE times before he understood, it isn't difficult! A quick unproductive chat later and he said he was upgrading my call to the people who should have but hadn't called me earlier. On hikd another 30 or so minutes to be told by agent #2 that the people who shoukd have called me between 9 and 11 would do so in 30 minutes. Promise..That was 30 minutes ago. Still no call. Before hanging up he thanked me for  choosing microsoft. Imagine the hollow laugh I let out. He did admit though that the recent update has inundated them with problems which is why they're late returning calls.. Who knew eh?

Hi VQQ I called ms. Waited 25 minutes before talking to someone. Went through the usual stuff about which OS did laptop come with from new (new 6 months ago with win10). Had me do a hard reboot, (taking battery out three times when turned on, to try and force it to self repair or give safemode option)..didn't work. Having their '2nd tier' techie call me back tomorrow between 9-11am. That is all so far. He even implied that the bios might need to be updated before the win 10 update. .I stopped him right there and said ms never mention anything if the sort before updates., so telling me that now is somewhat irrelevant.

Absolutely fuming exactly the same has just happened to me, I've just lost 100s of pics, work documents, login details etc, I'm more than happy to join in an action suite against Microsoft... What exactly are you planning on doing to rectify what you have done to our laptops MICROSOFT????

I'm typing this on my phone, because yesterday my laptop running win10 had been nagging me to update. I delayed it for a couple of hours because I was going out and thought I'd let it do its thing while I was out...Well it sure has done its thing. I've just come to open the lid and met with which keyboard I wish..then a circular mental test to try and boot it up.. Nothing. This is a 6 month old HP laptop that was running sweet until today. 

How does a company get this far with such incompetent employees? 

If I have to do a reformat I stand to lose 100s of wildlife photographs I haven't yet had chance to back up. Thanks MS, I berate my wife for her overpriced Apple computer, I'm beginning to see her point, because right now your product sucks. I don't want to see a response about how you appreciate your users or how upset you feel. I want an answer that doesn't involve me joining a class action suit against your shabby approach, and losing all my files.

I agree with you. I am an IT professional and I do important work on my computer. I cant afford to be down over an update that was very obviously not thoroughly tested. I would like to choose if and when I will except an update. The safest thing has always been to wait until the update is stable before you accept it. Microsoft has taken that away from us. My OS completely crashed and all restore points are not showing when i try to restore. I will love valuable data and time when the smoke finally clears. This laptop is less than 6 months old. Very sad.