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Windows 10 update broke my computer?
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Anonymous
Hello. I'm quite unhappy with my entire experience. I have had to contact support multiple times because my computer "wasn't on the list" of computers able to run the latest updates. I find this incredibly ironic, as it has 8gb of ram, lots of disk space, and a very nice processor (~2.6ghz). I have had my agents help me as much as they could, and that wasn't the bad part, they did great! For a day... Somehow, even after they went and did the whole thing about delaying updates for 8 months or so, The Windows 10 update installer app downloaded. It has hogged me for the past week, with me having to abort multiple updates, not wanting to lose my pc again. I am a student, and can not afford a new one, but just recently I gave up and let it update. It quit out halfway through, as usual, and went back to the same condition it was at. Nothing works.
This is not like last time, I had to get a Windows 10 system on a usb, and repair my boot loader last time. This time, Windows simply won't do anything. It's currently telling me the only option left is a hard reset.
I have physically tried everything besides a hard reset. I refuse. Why should I lose my personal belongings, when it's out of my control? This is not an issue with anything except Windows. What can be done about this? I am very disappointed in the fact this has ruined my computer, I really hope you can do something about this.
Moved from: Windows /Windows 10 /Performance & system failures
Windows for home | Windows 10 | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
160 answers
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Anonymous
2018-05-22T23:08:17+00:00 -
Anonymous
2018-05-22T21:35:56+00:00 The number depends on which country you're in. A recorded voice asks you a few questions, answer YES for installation or update. Then make yourself a coffee, you'll be hold a while until someone answers.
If you're in US, it's 800 642 7676.
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Anonymous
2018-05-22T20:57:47+00:00 I had our laptop in the shop before noon yesterday, already picked up today. But my point is that it shouldn't have cost us $80 for one of their glitches, and they should be financially responsible. Do you have a contact number? So many people are being affected by this, and it isn't anyone's fault but their own!
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Anonymous
2018-05-22T18:29:49+00:00 Good luck with that Tamara. MS as usual will deny all responsibility and blame us for not updating the BIOS, although they never said that might be needed. They have deep pockets.
Just had a call. They are desperate to get this problem sorted, and seems it's their #1 prority right now. They're calling me back next monday..meantime my friend is coming over thus afternoon with a boot usb. Hopefully we can repair it.
I wouls suggest if you're in a rush, you get the same done, MS mught be a while trying to get a solution to thus. Don't wait for them.
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Anonymous
2018-05-22T17:57:51+00:00 I think an action suit should be filed. We avoided this update for so long, the reminder kept popping up, so we did it 5/20 and we had to take our computer in for repair. I feel Microsoft should reimburse anyone who had the same problem!