Windows 10 update broke my computer?

Anonymous
2018-03-21T02:27:01+00:00

Hello. I'm quite unhappy with my entire experience. I have had to contact support multiple times because my computer "wasn't on the list" of computers able to run the latest updates. I find this incredibly ironic, as it has 8gb of ram, lots of disk space,  and a very nice processor (~2.6ghz). I have had my agents help me as much as they could, and that wasn't the bad part, they did great! For a day... Somehow, even after they went and did the whole thing about delaying updates for 8 months or so, The Windows 10 update installer app downloaded. It has hogged me for the past week, with me having to abort multiple updates, not wanting to lose my pc again. I am a student, and can not afford a new one, but just recently I gave up and let it update. It quit out halfway through, as usual, and went back to the same condition it was at. Nothing works.

This is not like last time, I had to get a Windows 10 system on a usb, and repair my boot loader last time. This time, Windows simply won't do anything. It's currently telling me the only option left is a hard reset.

I have physically tried everything besides a hard reset. I refuse. Why should I lose my personal belongings, when it's out of my control? This is not an issue with anything except Windows. What can be done about this? I am very disappointed in the fact this has ruined my computer, I really hope you can do something about this.

Moved from: Windows /Windows 10 /Performance & system failures

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-08-13T12:56:26+00:00

    Hello Steve,

    Thanks for the update, as far as them trying to push a fee for using a paid for operating system on a monthly basis. I feel that there will be a class action suit at that point that may actually bankrupt the company. Too many businesses are switching to 10 now and since WalMart just put windows 10 on their cash registers, that will not go well for Microsoft. WalMart has deep deep pockets as well and with the private home users joining in on that suit, Microsoft will bankrupt itself in the process of trying to push such a plan. Not to mention too many students and unemployed people are still using this windows to either A get their college degrees through online schools such as the University of Phoenix or B job search which in today's climate in certain areas it is still nearly impossible to find work. 

    Another added bonus is every new computer comes with the latest windows on it, it is not like we can just go back to windows 7 which I would prefer actually because 8 was horrible and they know this, so I highly doubt they try to do that crap knowing they will be sued for more than what a previous user mentioned which was 100 billion, it would be in the trillions at that point with windows being the most popular operating system. Plus the gaming community and companies would come after them, they would be boycotted on all platforms including the Xbox so yeah that would financially cripple them.

    Best regards,

    Anthony.

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  2. Anonymous
    2018-08-13T12:46:15+00:00

    Just a bit of an update with my situation. I may have mentioned on this thread but I dpent a long time waiting on the phone with MS, until it was obvious they too werre frustrated at what their colleagues had done for them to pick the pieces up from. 

    The upshot, I did have to reformat and put everything back as far as I could. Minus the update. That I had to have done by remote access by a MS guy who really did know his stuff. 

    He told me that (and this is the common reason for the failures) the BIOS should have been updated before the new build was installed. He admitted that nowhere does MS tell you this. 

    After he did the updates it ran okay for a short while but doesn't run like it did before the update. It's slower, it crashes frequently, and I've lost count how many times I've had the medium blue screen of death before restarting..I've even had a black screen telling me there is no hard drive or operating system installed! 

    Well done MS!! And there's rumour they're going to start charging a monthly fee to use win10. How that will sit I have no idea. Not well I suspect though.

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  3. Anonymous
    2018-08-13T11:48:10+00:00

    I'm typing this on my phone, because yesterday my laptop running win10 had been nagging me to update. I delayed it for a couple of hours because I was going out and thought I'd let it do its thing while I was out...Well it sure has done its thing. I've just come to open the lid and met with which keyboard I wish..then a circular mental test to try and boot it up.. Nothing. This is a 6 month old HP laptop that was running sweet until today. 

    How does a company get this far with such incompetent employees? 

    If I have to do a reformat I stand to lose 100s of wildlife photographs I haven't yet had chance to back up. Thanks MS, I berate my wife for her overpriced Apple computer, I'm beginning to see her point, because right now your product sucks. I don't want to see a response about how you appreciate your users or how upset you feel. I want an answer that doesn't involve me joining a class action suit against your shabby approach, and losing all my files. 

    Exactly as Steve has said.  What on earth are MS thinking of, rolling out an update that was clearly not fit for purpose?!  Although my laptop isn't 6 months old, it was NOWHERE NEAR needing a replacement, which I am going to be forced into getting!  Not only this, but we are now mid August 2018.  The initial post here was March 2018 - a full 5 months down the line!  Are you seriously telling me that in that time, MS couldn't have 1) fixed the bugs that are killing computers left right and centre or 2) removed the update until the bugs have been resolved?!  

    If my workmanship was like this, I would have been booted out the door long ago!  

    APPLE - as soon as you start manufacturing computers within my price range, you'll have a new customer! And I'm pretty sure, I wouldn't be the only one. 

    MICROSOFT - Your astounding hubris will be your downfall.  And don't believe the hype - you are NOT too big to fail!

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  4. Anonymous
    2018-07-10T00:22:31+00:00

    Yes Linux will not work in some situations and i am still trying to figure out some functions like how to get it to recognize my blue ray player which windows did just fine. Overall we are all in the same boat where we are all stuck having to do something in order to have a functioning computer and it has cost all of us time and money to varying degrees, and all do to the updates that we didn't even have an option to delay. Microsoft really turned heel on a lot of faithful people.

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  5. Anonymous
    2018-07-09T22:55:19+00:00

    It is frankly outrageous that MS can get away with this and not even prepared to pay for damaged computers. How do they get away with it?

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