Windows 10 update broke my computer?

Anonymous
2018-03-21T02:27:01+00:00

Hello. I'm quite unhappy with my entire experience. I have had to contact support multiple times because my computer "wasn't on the list" of computers able to run the latest updates. I find this incredibly ironic, as it has 8gb of ram, lots of disk space,  and a very nice processor (~2.6ghz). I have had my agents help me as much as they could, and that wasn't the bad part, they did great! For a day... Somehow, even after they went and did the whole thing about delaying updates for 8 months or so, The Windows 10 update installer app downloaded. It has hogged me for the past week, with me having to abort multiple updates, not wanting to lose my pc again. I am a student, and can not afford a new one, but just recently I gave up and let it update. It quit out halfway through, as usual, and went back to the same condition it was at. Nothing works.

This is not like last time, I had to get a Windows 10 system on a usb, and repair my boot loader last time. This time, Windows simply won't do anything. It's currently telling me the only option left is a hard reset.

I have physically tried everything besides a hard reset. I refuse. Why should I lose my personal belongings, when it's out of my control? This is not an issue with anything except Windows. What can be done about this? I am very disappointed in the fact this has ruined my computer, I really hope you can do something about this.

Moved from: Windows /Windows 10 /Performance & system failures

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-06-09T17:39:45+00:00

    No. All answers were to reinstall windows. It can be done with  a new disk, and copy the old programmes from the old disk to the new one.

    I note you received the other posts in this regard.

    Quentin

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  2. Anonymous
    2019-06-09T06:44:29+00:00

    If you're really an IT professional, why you posting in a forum for hapless amateurs?

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  4. Anonymous
    2019-06-09T02:46:26+00:00

    Thanks for the information, but I'm done. I've reinstalled Windows 10 several times now using a USB stick. My laptop is running for now so long as I don't reboot. It needs to be restarted because of the updated drivers that were installed, but I refuse to do it. I'll get the blue screen of death if I do. I'm going to buy a new computer when they go on sale for back to school. Dell and Windows 10 do not play nice together with the update from Win 7 to Win 10, so I'm done with this headache. I read that it has something to do with the BIOS, but I'm not messing around with something that I know nothing about.  Microsoft gives us these updates and then they simply wait for all of us to complain about our computers crashing. They just sit and wait for us to report all of our problems rather than test the updates before they're released. I had a perfectly fine computer until patch Tuesday. As unfair as it is to me to have to buy a new laptop, I'm going to because I never want to reinstall Windows 10 again.

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  5. Anonymous
    2019-06-09T02:25:00+00:00

    Yes a couple months later, after researching, i found that all i had to do was reinstall windows. Go to the Microsoft Windows Download site, and get a memory stick (8GB minimum) and download windows 10 installer to the memory stick. Obviously, you will need to use a different computer to do this. Then put the memory stick into yoyr computer, start it, and ebter the BIOS by hitting one of tge F-keys. Once in BIOS, nake the USB drive the 1st read the computer makes. Then restart your computer & windows installer should start automatically...install it as if it is a blank disk. You will lose all previously saved data. When it asks you for the product key, click "I don't have one". And voila, Windows 10 is back up.

    Now before you reinstall, if you take your gard drive out, you can connect it to another computer via SATA-USB adapter. They are about $12-17 at Best Buy. You can then go through it as if it were a memory stick. Transfer all files you want to keep, to whatever media of choice. Then proceed with reinstalling.

    Hope this helps, and Good Luck!!!

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