Windows 10 update broke my computer?

Anonymous
2018-03-21T02:27:01+00:00

Hello. I'm quite unhappy with my entire experience. I have had to contact support multiple times because my computer "wasn't on the list" of computers able to run the latest updates. I find this incredibly ironic, as it has 8gb of ram, lots of disk space,  and a very nice processor (~2.6ghz). I have had my agents help me as much as they could, and that wasn't the bad part, they did great! For a day... Somehow, even after they went and did the whole thing about delaying updates for 8 months or so, The Windows 10 update installer app downloaded. It has hogged me for the past week, with me having to abort multiple updates, not wanting to lose my pc again. I am a student, and can not afford a new one, but just recently I gave up and let it update. It quit out halfway through, as usual, and went back to the same condition it was at. Nothing works.

This is not like last time, I had to get a Windows 10 system on a usb, and repair my boot loader last time. This time, Windows simply won't do anything. It's currently telling me the only option left is a hard reset.

I have physically tried everything besides a hard reset. I refuse. Why should I lose my personal belongings, when it's out of my control? This is not an issue with anything except Windows. What can be done about this? I am very disappointed in the fact this has ruined my computer, I really hope you can do something about this.

Moved from: Windows /Windows 10 /Performance & system failures

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-06-08T14:20:43+00:00

    Call Microsoft. They are very well aware of the issues (I spent a long time on hold though until I spoke to someone). Google their help number on here. Put the kettle on and wait. Try to be patient, because the agents who you talk to didn't cause the problems, but they're taking the flack for it. One alluded to me (a manager) that at least one of the developers who signed off the update for release would likely be fired. 

    The latest update (build 1803) works with some comps and not others depending on the build already installed (1603 too old, as mine had) or 1703, 1709, those two are okay) AND BIOS update (from the comp manufacturer) none of which MS tell you the comp should have first before the latest update. That is the screw up. They make too many assumptions. 

    Call them. You might get lucky.

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  2. Anonymous
    2018-06-03T18:45:02+00:00

    I'm furious!!!

    Unlike the rest of us unsuspecting users, microsoft have known about this problem for weeks by the look of it, so why is it still happening?? My daughter's laptop updated itself today without warning and, boom! No more boot up! Followed advice on techadvisor from a similar issue in January, to make a rescue/recovery usb to boot with, which got me as far as the blue options screen, with the options to reinstall windows, system restore, return to previous version etc etc, but every option i try just says it's encountered a problem and no changes have been made. 

    I'm at a loss!

    Does removing the battery to hard reset, affect a warranty, as this is a new machine, less than a year old?

    Frustratingly, my other daughters identical laptop updated weeks ago, with the only issue being that it wouldn't recognise her windows password, so we had to change it. But hers was otherwise ok, even though it is meant to be identical!

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  3. Anonymous
    2018-05-25T18:19:53+00:00

    Yesterday (after having to reinstall win10) I went online and chatted to a techie to ask if I could now safely update.. He needed to remote access to find out if I could..It seems that my win was build #1603..

    It must then be updated to either 1703 or 1709 BEFORE you can update to 1803 (The update that is killing PCs). The techie sorted it all out, having to delete certain win files etc before he could upload and the long install if 1703. It takes hours including 1803. 

    After all that, there's a splash screen telling you it can do this that and the other, but I haven't elected any of it. Find out before you update what your build # is.

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  4. Anonymous
    2018-05-24T14:18:30+00:00

    I had more or less the same problem.  Only I had the option of roll back and windows 10 to vol 3, three times! None of those options worked either. I too had no restore points. If you know someone who can make you a boot drive and know how to do it, you might be lucky. If not you might need to spend money and get a computer geek near to you to do it. MS haven't a clue yet how to fix it.

    Calling them will register it of course, but up until Monday, they had no idea how or when they could offer help. They will take you through a hard reset attempt, which is turning it on, and getting the blue option screen and taking the power cord out (If desktop) or battery if laptop. And holding down the power button for 30 seconds to drain any current from the system. Put battery back and turn on and see if it gives you a repair option. I did it three or four times and it didn't work, and ended up having to reinstall windows with my friends help, I lost all my files though.

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  5. Anonymous
    2018-05-24T10:27:04+00:00

    My pc had just completed the latest set of updates, and none of the available options work. If if i select system restore it gives me three target operating systems: Windows Rollback and Windows 10 on volume 4 twice. No matter which os I select it tells me no restore points have been created!

    Please help, because right now I’m having a major panic.

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