After trying a lot of different things I still had the same problem so I reset my computer. Now everything is working much better than when I first brought it, at that time it was windows 8 when you change to windows 10 it resets to windows 10. I am now very happy that I had this problem.
My other 2 computers worked without any problem although my HP worked best straight away one Acer took 2 days but came right by itself and the other I spent about a week before I reset it.