TLS security settings aren’t set to the defaults

Anonymous
2017-10-30T20:54:47+00:00

Keep getting this error message when I go to sites that used to work to pay my bills.

Can’t connect securely to this page<br><br>This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner. <br><br> <br><br>Your TLS security settings aren’t set to the defaults, which could also be causing this error.<br><br><br>Try this:<br><br><ul><br><li><span style="color:#0066cc">Go back to the last page</span></li></ul>
Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-04-14T20:26:14+00:00

    So how do you fix the problem of the TLS -

    I am no way a computer whiz but I do not see a solution listed here?

    Thank you!

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  2. Anonymous
    2018-04-18T02:41:29+00:00

    Hello,

    Have you tried performing the steps previously provided on this thread? if not, we suggest trying it first to check if that will work for you. Also, we want to know more about your concern. Please answer the following:

    • Can you tell us more details about the issue that you are experiencing?
    • Are you getting any error messages?
    • When did this issue start?

    Looking forward to your response.

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  3. Anonymous
    2018-05-08T13:24:08+00:00
    1. Click in the Cortana search bar next to the Win 10 Start button
    2. Type internet options
    3. Select internet options (control panel) from the list
    4. Click on the advanced tab
    5. Scroll down to the security section
    6. Make sure the following are all clicked:

    Use SSL 3.0

    Use TLS 1.0

    Use TLS 1.1

    Use TLS 1.2

    1. Click apply
    2. Refresh the page that was giving the error and it should now connect.

    Hope this helps, it was a 30 second fix after hours of pounding my head against the error with the Support site suggestions.

    Moderator's note: SSL 3.0 is not secure and has been deprecated for a number of years. No website nowadays should insist on it instead of the more secure TLS options, and users should not be advised to have it selected in the advanced Internet options

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    10+ people found this answer helpful.
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  4. Anonymous
    2018-06-27T01:13:43+00:00

    I had to reset my laptop and now if I try to use a link in an email to go to the internet I get this same message.  How/where do I reset tls security settings?

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  5. Anonymous
    2018-06-29T23:47:29+00:00

    Hi azbarbms,

    If you are using Internet Explorer, you may refer to the steps below:

    Microsoft Internet Explorer

    1. Open Internet Explorer
    2. From the menu bar, click Tools> Internet Options > Advanced tab
    3. Scroll down to Securitycategory, manually check the option box for Use TLS 1.1and Use TLS 1.2

    4. Click OK 5. Close your browser and restart Internet Explorer.

    To reset the browser, just click the Reset... option, click OK and then click Apply. After that kindly restart your computer.

    Should you need further assistance, please let us know.

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    3 people found this answer helpful.
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