Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-20T22:05:59+00:00

    Same here. I have this stupid choose keyboard language problem . My computer was completely fine before this update. Microsoft owes me a new one.

    These updates should be completely fixed before release. Every single time there is an update I have to scour the web looking for help. This is ridiculous.

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    8 people found this answer helpful.
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  2. Anonymous
    2018-05-21T02:55:16+00:00

    Same here. My laptop is screwed after trying to perform this last update. Microsoft, you have my number. Call me. I'm not happy.

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    3 people found this answer helpful.
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  3. Anonymous
    2018-05-21T02:56:51+00:00

    Microsoft? Are you there? Can you have Bill Gates call me with an apology and solution?

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    5 people found this answer helpful.
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  4. Anonymous
    2018-05-21T03:31:29+00:00

    I'm having the same problem and I'm going crazy trying to fix it.

    Please help me Microsoft.

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    2 people found this answer helpful.
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