Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-20T12:29:37+00:00

    Well done MS. This looks like utter incompetence on your part.

    I have two Dell Inspiron Desktops that were working last night. This morning, only one.

    The working one was hibernated, the other was shut-down.

    The latest Windows 10 update has broken it on restart.

    When will you fix it and compensate for the inconvenience?

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    10+ people found this answer helpful.
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  2. Anonymous
    2018-05-20T15:06:06+00:00

    Hi Andrea,

    Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

    If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

    1. Press F8 while booting your computer to access System Recovery options.
    2. Click Troubleshoot.
    3. Select Command Prompt.
    4. Enter the following commands below, then press Enter after each command:
      • chkdsk c: /f
      • bootrec /fixmbr
      • bootrec /fixboot
      • bootrec /rebuildbcd
      • bcdboot c:\windows /s c:
    5. Once done with the above commands, restart your computer and see if the problem is fixed.

    Keep us in the loop with the result.

    I do all the above step but it doesn't solve.

    I noticed on the command promote in the last step of your solution i get "Add installation to boot list ? Yes(Y)/No(N)/All(A):

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    2 people found this answer helpful.
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  3. Anonymous
    2018-05-20T15:12:24+00:00

    Trying to fix my Dell inspiron after the update. Tried new windows installation from DVD but it did not boot. Currently trying to install new windows from usb using the cmd terminal. (cd to your your usd drive for example cd e: and then type setup.exe)

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  4. Anonymous
    2018-05-20T18:40:45+00:00

    My files got corrupted after a Windows update. When II try the last command it says "Failure when attempting to copy boot files". This is really frustrating

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    2 people found this answer helpful.
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