Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-19T00:31:54+00:00

    At the last step, it said error when tried to copy files. What should I do?

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  2. Anonymous
    2018-05-19T08:47:49+00:00

    Hi.

    Were the personal files affected in this process?

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    2 people found this answer helpful.
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  3. Anonymous
    2018-05-19T13:33:01+00:00

    Same problem as above.  It isn’t helpful to say there is a corrupt file.  I have Microsoft 365.  This is your update and you have corrupted my computer.  I need a fix that doesn’t require me to have a degree in computer science.

    i have tried startup repair and get message that it can’t repair my PC. Can’t go back to previous version. Get sent to Troubleshoot—Reser this PC.  Rinse, repeat.  I am never updating again.

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    30+ people found this answer helpful.
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  4. Anonymous
    2018-05-20T01:32:38+00:00

    This stupid update ruined my laptop.  Right when I have been contemplating switching to Apple.   Thank you Microsoft.

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    20+ people found this answer helpful.
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