Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-24T05:52:52+00:00

    After the April 2018 update that got stuck, and I couldn't rollback, go to previous version, repair, etc, I chose to do a clean install.

    I used the media creation tool on Microsoft download page "Create Windows 10 installation media". Unfortunately, the only option there is the April 2018 update. Surprisingly, this version gets stuck in the middle of installation, even on a clean install (after formatting my C drive)!

    Apparently, this version has bugs and is not compatible with some computers. I couldn't find the old version anywhere. I contacted Microsoft customer service and they gave me the link to get the Anniversary update version (1607), which is a stable and supported version.

    Here are the links you can use:

    To download ISO:

    https://tb.rg-adguard.net/public.php

    To copy ISO unto USB/DVD (or you can use Rufus):

    https://www.microsoft.com/en-us/download/details.aspx?id=56485

    I haven't tried installing the 1607 version, yet, but I hope it will work. I will try the 1803 version once more using an ISO file instead of the media creation tool, tomorrow, (also to give Microsoft another day, in case they fix it by tomorrow).

    BTW, I used an ubuntu usb (you can download on their website, and use it without installing ubuntu), to easily access my files and copy them to an external hard drive.

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  2. Anonymous
    2018-05-24T05:56:05+00:00

    I apologize for the duplicate. In my last posting I replied to the wrong message.

    Thank you for this posting. I experienced the same problem after installing the recent Windows 10 update. I have a Dell Inspiron desktop that came with Windows Professional installed (no discs) and then a free upgrade to Windows 10. Following the update two days ago I had the pleasure of awaking to find the Choose a Keyboard Layout screen followed by the Windows Rollback option which I clicked and that didnt work and got into the loop many others experienced. None of the recovery options worked but I was able to get to the cmd prompt. I noticed the C: drive was a volume named RECOVERY but none of my data was there and everything else I expected was under D: drive. I didnt think it came configured like this from Dell (but not sure?). Under D: drive I saw  the familiar file structure but could not find any of my data where I expected it but noticed a folder WINDOWS.OLD which did contain all of my data under the user profile folders within it. I used xcopy commands to backup important data to an external disk.

    The only other pc I have is an older laptop with Windows Vista. In Step #2 when I clicked the link to download the official Windows 10 Media Creation tool I was rerouted to the following Microsoft page:

    "You’ve been routed to this page because the operating system you’re using won’t support the Windows 10 media creation tool and we want to make sure you can download Windows 10. To use the media creation tool, visit the Microsoft Software Download Windows 10 page from a Windows 7, Windows 8.1 or Windows 10 device.

    You can use this page to download a disc image (ISO file) that can be used to install or reinstall Windows 10. The image can also be used to create installation media using a USB flash drive or DVD"

    I proceeded to download the ISO file to my laptop hard drive where it sits now and I have a new USB flash drive ready and waiting. But I'm not clear on what I need to do next with this file to transfer it to the flash drive and make it bootable so it can be used in my broken pc? Thank you.

    You can use this Microsoft tool:

    https://www.microsoft.com/en-us/download/details.aspx?id=56485

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  3. Anonymous
    2018-05-24T06:59:18+00:00

    I had these issues, and I have fixed it through re-installing through the usb. A day and a half later Windows wants me to update again. Will this cause me the same problems again? Should I uninstall avast first since this has been blamed in alot of places? Just dont want to go through the whole process of fixing it again

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  4. Anonymous
    2018-05-24T07:04:45+00:00

    Hi, yes it has done the same to me.  I haven't braved it yet.  I also read about Avast - as it's easy to reinstall I would definitely give that a go. Also someone pointed out that my laptop may have gone to sleep on powersave mode part way through the original update so I have reset the powersave settings to stay on all the time when plugged in and I'm going to brave doing an update again Friday night when I have the weekend to unravel any issues.  Good luck (to us both)

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