Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-24T00:44:27+00:00

    I tried to reply to your message twice but replied to the wrong message. Rather than repost a third time would you kindly read my previous message in the forum. Thank you

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  2. Anonymous
    2018-05-24T00:58:55+00:00

    I called Microsoft and a representative told me that the recent update that broke my **** because it was not built or not compatible for the latest Windows 10 update since it was originally Windows 7. He also said that the laptop hasn't been compatible with Windows 10 for awhile now. Finally, he said Microsoft wouldn't be able to help me with this problem...

    I mean while fixing it, I kinda broke it even further, now it's showing a bluescreen and it's on a restart loop. It doesn't even go to pick a keyboard layout anymore. I cannot even reset it with an image either anymore. I hate Microsoft. Maybe I should sue them, I don't know.

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  3. Anonymous
    2018-05-24T01:01:10+00:00

    I tried to reply to your message twice but replied to the wrong message. Rather than repost a third time would you kindly read my previous message in the forum. Thank you

    Haha, I was like, "Dont thank me man, i didn't do anything lol"

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  4. Anonymous
    2018-05-24T03:11:04+00:00

    I solved it clicking on 'Change defaults' selecting the option with Windows 10 on volume 3 (in my case) and I set 5 seconds (but I think it is not necessary the 5 seconds) and after restarting the update goes to the login screen and then appears Hi or Hola to finish the update. UPDATE: Then follow my next steps (explained in later replies)

    how did you get to the "change defaults" option? I get the "choose the keyboard layout" page, I choose one, then troubleshoot, and there recovery or repair options take me to the "choose an operating system" page, but there is no "change defaults"

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