Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-22T21:52:27+00:00

    I fixed the VP's Lenovo that was stuck like this in the 1803 update. I used the media creator tool to make a bootable USB/DVD with the 1803 update, chose the option to boot to a different OS on the recovery options screen, picked one of the other choices besides the rollback and once it's got into windows with the black desktop (and pretty much nothing working) then you do CTRL+ALT+DEL open task mgr. Click file, "run a new task" select with administrative privileges and browse to the setup.exe on the bootable USB/DVD you created. Run the upgrade and keep your files and apps. I just finished the last reboot (it took almost 2 hours to load) and everything is back to normal (Microsoft normal). I hope this helps some of you, of course if you only have one PC you will need to get a friend to help create the 1803 install USB/DVD drive.

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  2. Anonymous
    2018-05-22T22:09:26+00:00

    How did you download just the 1803 install on its own?

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  3. Anonymous
    2018-05-22T22:31:10+00:00

    Just want to say thanks for this. Windows 10 is currently reinstalling. If it messes up I'll let you know, but so far, so good. Great advice and wasn't too tricky to follow. Great job.

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  4. Anonymous
    2018-05-23T01:58:47+00:00

    Just want to say thanks for this. Windows 10 is currently reinstalling. If it messes up I'll let you know, but so far, so good. Great advice and wasn't too tricky to follow. Great job.

    Your welcome, and thanks! I looked through the whole thread and didn't really see any solid advice after Microsoft's answer (which didn't work for me).  One guy did say what I did, but I knew most people wouldn't understand the way he put it, so I wanted to write something that most people could follow, step by step, all the way through.  Glad I could help!

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    3 people found this answer helpful.
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