Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-22T15:10:49+00:00

    I tried this but get error message c:\windows\system32\config\systemprofile\desktop is unavailable...

    This is as far as I've gotten as well. Help please, Microsoft!

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  2. Anonymous
    2018-05-22T15:30:04+00:00

    I tried this but get error message c:\windows\system32\config\systemprofile\desktop is unavailable...

    This is as far as I've gotten as well. Help please, Microsoft! 

    Now I'm here and am going to stop until I figure out what to do. I don't have a "User" option. Sorry that the pic is on it's side- 

    I'm in the middle of moving and I have to set this aside for now. Any suggestions or assistance is appreciated

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  3. Anonymous
    2018-05-22T18:32:35+00:00

    Has there been no updates from Microsoft regarding this issue? I too am stuck in the loop of selecting my keyboard layout.

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    2 people found this answer helpful.
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  4. Anonymous
    2018-05-22T18:49:37+00:00

    I've had 2 clients with the same issue as you all in the past 2 days.  The first one, nothing at all worked, had to reset it and loose all installed programs but saved their data.  The next on reset fails right away and when I can get it to boot in the desktop backgroundless screen and run reset from the command prompt, it stalls at 1%.  Ugh, this client isn't going to be happy with that diagnosis.

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