Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-03-03T18:15:40+00:00

    After i enter the “bootrec /fixboot” command, it just keeps saying “Access Denied.” How to I get around this to finish the fix? As of now my pc is still stuck in the loop of choosing a keyboard and then restarting, unless I come to the Administrator: X:\windows\system32\cmd.exe window.

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  2. Anonymous
    2018-03-05T05:19:57+00:00

    I had the exact same issue as mentioned so I've tried the above but now my computer is in an endless loop of reboots, also rebooting with F8 doesn't work anymore. 

    Any ideas? 

    My computer is now stuck in a continuous reboot And F8 doewnt work.  Im not capable of performing Martin Bar suggested fx because the F8 wont work.

    I can ise F12 for the BIOS...  but not sure what to do

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  3. Anonymous
    2018-04-04T14:16:50+00:00

    I have the same problem. I followed the instructions above and now my computer is in an endless reboot loop.

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  4. Anonymous
    2018-04-05T13:25:47+00:00

    Hi Vetle,

    There are alot of reason why you encounter the issue. For us to assist you with your concern, may I know on what part of starting up your computer are you stuck? Are you able to access Windows Recovery Environment (WinRE)?

    We'll keep an eye out for your response.

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    2 people found this answer helpful.
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