Windows 10 rollback stuck

Anonymous

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

Press F8 while booting your computer to access System Recovery options.
Click Troubleshoot.
Select Command Prompt.
Enter the following commands below, then press Enter after each command:
- chkdsk c: /f
- bootrec /fixmbr
- bootrec /fixboot
- bootrec /rebuildbcd
- bcdboot c:\windows /s c:
Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

0 comments

200 additional answers

Anonymous

2018-05-22T12:56:50+00:00

Same man same

After hours of avoiding this update,i gave in only to find this load of crap and now im stuck at " desktop cannot be located " screen.I dont even know why we need to go through this hassle.
Was this answer helpful?

0 comments No comments
Anonymous

2018-05-22T13:04:10+00:00

thanks man, tried this out, found desktop and all of that but where am i supposed to move it? Found my files safe and sound in the other drives as well,its this desktop error which im stuck with.
Was this answer helpful?

0 comments No comments
Anonymous

2018-05-22T13:26:00+00:00

thanks man, tried this out, found desktop and all of that but where am i supposed to move it? Found my files safe and sound in the other drives as well,its this desktop error which im stuck with.

Okay wait i got this one, moved desktop while there on req location somehow. Desktop items are back now but things are still really bad. The files on desktop keep refreshing constantly for some reason(well it looks like that) , still cant navigate normally(windows button not working, black screen, no sounds, etc ).

What should i be doing now?
Was this answer helpful?

0 comments No comments
Anonymous

2018-05-22T14:49:19+00:00

You have to paste the desktop folder that you copy in the location that the error is saying to you (usually C/:WINDOWS/system32/config/systemprofile/), the error must desappear and the things taht you had in your desktop before the update must be back.

Remember that this is just for solving that error and then try to backup your personal files how I say in previous replys, this won't solve the rollback loop update problem and still your windows button and files explorer wont work.

If you want to copy or backup your personal files I already explain in detail what do you need to do in the previous pages of this post, find it and make a backup cause the only solution that now we can have for this problem is format the entire drive and erase the pc to make a new fresh installation of Windows (if you want to know how to do this fresh intallation propertly is in this post and previous pages too and it's by Mr Juan Pablo G.C)

Hope I helped you :)
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments