Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-21T10:36:27+00:00

    Try my tip and at least you will be able to make a copy of the files, after you are able to login plug an USB with ExplorerPlusPlusPortable_1.3.5.paf I've just used it to make a backup, now I'm creating a Windows 10 ISO to make if I can repair the DagLangseth message.

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  2. Anonymous
    2018-05-21T14:22:58+00:00

    Try my tip and at least you will be able to make a copy of the files, after you are able to login plug an USB with ExplorerPlusPlusPortable_1.3.5.paf I've just used it to make a backup, now I'm creating a Windows 10 ISO to make if I can repair the DagLangseth message.

    My computer got worse with your tip. 

    Now the screen is all black and nothing happens.

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  3. Anonymous
    2018-05-21T14:44:21+00:00

    And all we get is crickets from Microsoft. This update is a MAJOR  problem for your clients and we get nothing from the ones who created it. Unbelievable.

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  4. Anonymous
    2018-05-21T15:21:14+00:00

    Actually with that tip (that I discover before he posted it) you enter into "windows safe mode", it's a mode that charge the most basic drivers to give you access to do kinda of something (for that reason you see a black screen instead of your wallpaper). I was able to copy my files from my laptop to an external hardrive from the funtion "Run" (if you type win+r it appears in a lower corner and you can click browse to see and search your files because in this mode explorer.exe or the file explorer does not exist or doesn't run) just by clicking the browse button and copy folder by folder to the drive. Be pacient, it takes a while and it doesn't show you any visual feedback, just "the sand clock" that means thats is making a task and if you click many times it will say "the program is not responding" for the same reason. When it finish the only thing you will notice is the new folder in your external device.

    Take in mind that with this method you can only copy folders because how is from the funtion "Run", it is searching for .exe archives and not regular ones so if you have some archive in particular that you want to extract, you need to copy the entire folder that contains it.

    The only problem that I have doing this is when it hits a big archive (in my case a game image that size 60GB) it says because of it size it cannot be copied (I guess it's because of the load of just the basic drivers) so that archives will be forever gone or at least for now.

    Hope I help you (specially the thesis guy) and you can now understand a little bit more of what's happening.

    And yeah, for the record, stupid untested update haha :(

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