Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-21T17:55:24+00:00

    Same problem... Wondering how to get this fixed...

    This is really annoying

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  2. Anonymous
    2018-05-21T17:50:09+00:00

    Happy to hear. Hope you can explain in a bit more detail step by step exactly what you did. I have no clue what mounting the iso is  so please write so even your aunt can understand it😉

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    3 people found this answer helpful.
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  3. Anonymous
    2018-05-21T17:05:06+00:00

    And the same here.

    Continue - Leads to reboot and the same screen after keyboard selection.

    Choose operating system - leads to the rollback and two different (or the same) Windows 10 installs.

    Advanced options - leads to this that page, with options that always tell you that you can't do any of them.

    I'm also having this problem after my laptop restarted after the most recent update. Seriously hoping that my files are not permenantly lost. Microsoft better come up with a fix

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  4. Anonymous
    2018-05-21T17:02:01+00:00

    Hi all,

    Same issue here. Client did an update, since then laptop in bootloop. I can get to the login screen by selecting the 'last' Windows 10 as default, but when the laptops comes to the Windows 10 login screen the usernames and the login box is missing. I'm fairly certain the update corrupted Windows 10.

    HDD test was ok. Chkdsk was ok. I'm not refreshing Windows; keeping personal files, losing apps and settings.

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