Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-21T20:44:37+00:00

    Hi, in this link https://www.drivereasy.com/knowledge/burn-windows-10-iso-usb/ you have in more detail,

    the link to the windows tool that downloads the iso is: https://go.microsoft.com/fwlink/?LinkId=691209

    I recommend download the iso and then mount because the other option usually fails.

    Then follow the steps to grab the other tool to mount the iso in the pendrive that creates a bootable usb, plug in the broken windows and do the following:

    After you are in the desktop (of the broken Windows) press Alt-Ctrl-Supr and choose Task Manager

    File run new task, browse find the setup.exe in the usb and check the Create this task with administrative privileges.

    This is how I ran the setup. Also there you can open the File Explorer portable with administrative tools I mentioned earlier to make a a backup.

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  2. Anonymous
    2018-05-21T20:42:11+00:00

    I'm having the exact same problems after updating windows 10 yesterday, I'm in a constant loop with "Choose your keyboard layout", "Choose an option", I choose "Continue: exit and continue to windows rollback" and it just restarts again and goes back to "Choose your keyboard layout". 

    Microsoft royally screwed themselves and the users and they don't even have to balls to say it! I'm frustrated and don't know what to do about my all files and data that could be lost because of their **** up. I can't even seem to just restart the entire operating system back to factory setting either. This is absolutely ridicules, thanks a lot.

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  3. Anonymous
    2018-05-21T18:14:46+00:00

    Glad to read this men! Can you please email me or explain more in detail what do you do step by step? It will be so helpful for all of us.

    Thank you so much!

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  4. Anonymous
    2018-05-21T17:58:23+00:00

    Hi Andrea,

    Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

    If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

    1. Press F8 while booting your computer to access System Recovery options.
    2. Click Troubleshoot.
    3. Select Command Prompt.
    4. Enter the following commands below, then press Enter after each command:
      • chkdsk c: /f
      • bootrec /fixmbr
      • bootrec /fixboot
      • bootrec /rebuildbcd
      • bcdboot c:\windows /s c:
    5. Once done with the above commands, restart your computer and see if the problem is fixed.

    Keep us in the loop with the result.

    I do all the above step but it doesn't solve.

    I noticed on the command promote in the last step of your solution i get "Add installation to boot list ? Yes(Y)/No(N)/All(A):

    You need to answer with an 'A' or 'Y' after it says "Add installation to bootlist? ". Then you can run the "bcdboot" c:\windows /s c:" command. (My laptop didn't even get that far, so your lucky. Haha)

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