Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-21T23:39:59+00:00

    Same here. My mum's notebook was perfectly fine. Then update 1803 came and now it is totally ruined. It is stuck in the choose a keyboard loop. It won't recover, won't reset, won't reapir, only keeps restarting. It is really frustrating. I'm going crazy trying to fix it, but nothing works!

    I have another notebook waiting to install update number 1803 and I'm already freaking out, I'm going to end up with two ruined notebooks.

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  2. Anonymous
    2018-05-21T23:27:18+00:00

    I don't see a "change defaults" as an option. This is what I get. 

     

    Hopefully, this can all get sorted out by changing the options.

    The "change defaults" is under the "Use another operating system" option on that screen above. Still not sure it's a fix though coz I'm on my second round through it after it came up with the "Desktop is unavailable" command.

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  3. Anonymous
    2018-05-21T23:21:34+00:00

    Never mind I found it

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  4. Anonymous
    2018-05-21T23:19:04+00:00

    I don't see a "change defaults" as an option. This is what I get. 

     

    Hopefully, this can all get sorted out by changing the options.

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